Dear Provider,
One of our vendor partners, Magellan Healthcare, is updating their Peer-to-Peer telephone number for imaging-related requests. As of March 1, 2022, the phone number: 1-888-642-7649 will be discontinued. Beginning March 1, 2022, please call 1-866-249-1587 to request imaging-related peer-to-peer reviews and to obtain copies of fax coversheets to accompany your clinical information for case reviews regarding imaging. This number can be found on (www.RadMD.com) and may vary according to the member’s health plan. For Arkansas members, please call 1-866-249-1587 for peer-to-peer reviews and to obtain fax coversheets for case reviews.
This change will streamline the peer-to-peer process for providers. Providers and their staff who are responsible for obtaining prior authorizations will now have one phone number to call for both prior authorization and peer-to-peer review requests.
Please continue to regularly visit the Magellan Healthcare website (www.RadMD.com) for updates, fax coversheets and additional resources. If you have questions for Magellan regarding this update, please contact their Provider Services team at 1-800-327-0641.
