Maintain excellent response times with current customer contact information

To provide the highest level of service for your customers, please ensure their contact information is up to date at WHIRC.

Accurate and up-to-date contact information is critical to proper and prompt alarm handling. This is especially important for your agricultural accounts, many of which employ seasonal workers and place them on their contact lists. Outdated contact information can lead to delays in alarm handling due to calling multiple phone numbers with no response. Alarms impacted by inaccurate call lists can cause property damage or loss.

Employee spotlight: Samantha Korkki, Dispatcher

Given your experience working at another monitoring center, what is different about WHIRC?



The biggest difference I have noticed while working at WHIRC is the training I received and the support I have from my supervisor, team leads, and long-term experienced dispatchers. I feel empowered that I am able provide the best customer service to our customers.