Answering Machine/Call Forwarding: Voicemail or an answering service may provide your clients with our telephone number for after-hours care. You may also set your phones on call forward to automatically transfer after-hours calls to our telephone number.

Window Decal: Your hospital may wish to display a small sign, which we provide at no cost, on your front door advising clients arriving after hours of the location and phone number of our hospital. Not only do clients appreciate this, the Veterinary Medical Board requires providing such notice.

Emergency Service Materials: Magnets and small brochures on our ER services are available to you in bulk to distribute to your clients as needed. If you need additional supplies, please contact client services manager, Joshua Van Nieuwal, who will promptly replenish your supply.

Communication and Collaboration: Detailed medical records are kept for every patient seen at our hospital. Clients are encouraged to follow up with their primary care veterinarian after their visit. If they do not have a primary care veterinarian, we recommend they select one from the list of our veterinary partners. Clients are also informed that we do not provide vaccinations or perform routine health procedures at our facility. Our practice is designed to support you as the primary care veterinarian, with whom they should have an ongoing relationship. We ask all clients to list their family veterinarian on their pet’s intake form, allowing us to fax or email our medical record. We believe that by working closely with primary care veterinarians we are able to improve outcomes through a coordinated team effort of medical professionals.