Across the Transom...
Here's a look at some of the news we've seen this week.
Trade journals are filled with articles by professionals who dispense wisdom and advice based upon their decades of experience and extensive knowledge of the subject. What you don't often find are articles by people who don't have years of experience in a field, but have seen enough to know the right questions to ask, and who bring the value of an outsiders' perspective.

It is not unusual for owners and guests to use these words to describe Willie Walls in Medallia check-out surveys: Awesome, outstanding, amazing, caring, exceptional, polite, made me feel special, friendly, helpful, sociable, true asset, a real gem, willing to help with anything, anticipated my needs. This very special Associate was mentioned by name for his amazing service in Medallia surveys 127 times by the end of 2017. Wow! Welcome to Willie's world.

Read more HERE .

Hilton Grand Vacations announces its real estate purchase from Hilton including existing buildings and land for development within the Hilton Odawara Resort & Spa, located in the Kanagawa Prefecture, Japan. The purchase marks Hilton Grand Vacations' second announced project in Japan and will be the first resort to open in the country. Adding to the existing properties, HGV plans to create timeshare units with ocean views on the purchased land.

Read more  HERE .

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