Who should attend?  Chiefs, command staff, and supervisors of all ranks and experience levels, (as well as those hoping to become supervisors).

COURSE DESCRIPTION

This training was created as a follow-up to Chief Glidden’s Bulletproof Leadership training and is based on his popular weekly Bulletproof Leadership Tips that address a variety of difficult employees and unacceptable behaviors with practical strategies for requiring accountability and improving performance. Strategies are also provided to help keep good employees from becoming your next problem employee.

At the conclusion of this presentation, participants will be able to:

• Become better at managing difficult employees—and yourself
• Effectively deal with the Toxic Dozen of difficult employee behaviors
• Understand the concepts of employee motivation
• Deal with the slacker, the procrastinator, and the hopelessly unmotivated
• Effectively address workplace rumors and stop gossip
• Stop coworker intimidation and bullying behaviors
• Reduce the use of sarcasm by subordinates
• Address manipulators trying to undermine your leadership efforts
• Effectively deal with angry employee outbursts
• Reduce workplace negativity
• Document and deal effectively with unacceptable employee behavior
• Hold employees accountable – often without the need for formal discipline
• Develop employee engagement strategies
• Effectively manage up
• Become more resilient – move forward after your own mistakes or failures

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