March news Add a link to your email receipts Reconcile your sales every day to avoid most accounting problems The difference between selling pre-assigned and flex season passes Please contact any patron whose receipt bounced or reported it as spam Don't forget the support line extensions!

How to add a hyperlink to a customer receipt

Are you using your emailed receipts to your full advantage? You can easily add links to webpages and sites to engage your patrons. You can add defaults messages: Link to your website Link to your COVID policy page Link to your show pages so they might consider buying more tickets What about a more personal message? You can add a link to individual emails at point of sale, too! Link to a website about the star of the show they will be seeing. Link to a page with special deals just for them. You are only limited by your imagination. Learn more about how to add hyperlinks to your receipts here.

The most interesting man in the world solves a lot of problems because he reconciles his box office at the end of each business day

Do you reconcile your books every day? Reconciliation is an accounting process that compares two sets of records to check that figures are correct and in agreement. Reconciliation also confirms that accounts in the general ledger are consistent, accurate, and complete. If you do this every day, you will avoid all the headaches and work of out of balance sales, and unaccounted for bookkeeping errors. This is really an easy task to perform once you add it to your daily functions. Learn how to reconcile here.

Season tickets - pre-assigned or flex passes? Season tickets may be a bit more complicated than regular sales, but if you follow our tips for setting them up and selling them, they are easier to handle. One of the biggest things you have to do is decide whether you are attaching specific shows and dates to your season package or selling events as flex passes, where there are no pre-assigned performance dates or times. Flex passes enable your patrons to choose shows at their convenience, whether or not they're general admission or reserved seats.  What's the difference in how to sell them? Sell pre-assigned packages Sell flex passes

If you receive emails from us about bounced emails or reports of spam, please contact the patron mentioned in the email!

Have you gotten any emails from us that look like the email above? Please take a moment to contact your patron. They did not receive their purchase receipt, usually because they have entered their email address incorrectly. Or the patron may have accidentally reported their receipt as SPAM. Either way, we send you these notices as a courtesy so that you may give better service to your patron, and to help keep your customer database current and accurate. Here is an explanation of bounces and spam complaints from Postmark, our email service we use for Webtix. If you can't determine who the patron is, please contact info@centerstage.com. We can most likely find them through Postmark, our email service.

Please remember the extensions for our customer support line! The Support Line is 831-920-1254 For David Hile - press 1 For DJ - press 2 For Peggy Dillon - press 3 For Troy Lund - press 4