March is Colorectal Cancer Awareness Month

Colorectal cancer is one of the deadliest cancers in the U.S., but also highly preventable with screening. This spotlight article provides key details of the Healthcare Effectiveness Data and Information Set (HEDIS^®) measure for colorectal cancer screening.

Louisiana Blue Provider Availability Standards

We are committed to providing access to high quality healthcare for all members, promoting healthier lifestyles and ensuring member satisfaction with the delivery of care. To support these commitments, network providers are responsible for meeting the following availability standards.

Getting to Know Blue: Medical Director Dr. Deirdre “Dee”
Barfield

Dr. Barfield, an internal medicine physician with Louisiana Blue since 2014, was promoted to chief medical officer in 2025 after holding numerous medical director and clinical services roles.

CAHPS Patient Surveys are Coming

In the coming months, some of the Louisiana Blue members that you see as patients may participate in the Consumer Assessment of Healthcare Providers & Systems (CAHPS) survey from the U.S. Centers for Medicare & Medicaid Services (CMS).

Electronic Provider Disputes Process Now in Effect

Louisiana Blue has updated the way you submit a provider dispute.

We Have Updated Our Credentialing Verification Partner

Louisiana Blue is partnering with Medallion as our credentialing verification organization.

HEDIS Spotlight: Imaging for Low Back Pain

Back pain represents a major disease burden with estimates that 80% of adults experience low back pain at some point in their lives.

Upcoming Provider Webinars

Louisiana Blue provider workshops and webinars

help keep you abreast of the latest information

and processes that help you serve patients.

Medical Policy Update

We regularly develop and revise medical policies in response to changing medical technology. Benefit determinations are made based on the medical policy in effect at the time of the provision of services. Please view the following updated and new medical policies, all of which can be found on our Provider page at www.lablue.com/providers, under “Medical Management,” click “Medical Policies.”

Important Contact Information

Authorizations

See member’s ID card

BlueCard^® Eligibility

1-800-676-BLUE (1-800-676-2583)

FEP 1-800-272-3029

Fraud & Abuse

1-800-392-9249

fraud@lablue.com

Provider Relations

provider.relations@lablue.com

iLinkBlue & EDI

EDIservices@lablue.com

1-800-716-2299, Opt. 3

PCDM

1-800-716-2299, Opt. 2

Customer Care Center

1-800-922-8866

Claims Filing Address

P.O. Box 98029 Baton Rouge, LA 70809

Past Issues of Provider Newsletter

The content in this newsletter may not be applicable for Blue Advantage (HMO) and Blue Advantage (PPO), our Medicare Advantage products and provider networks. For Blue Advantage, we follow CMS guidelines, which are outlined in the Blue Advantage (HMO) | Blue Advantage (PPO) Provider Administration Manual, available on the Blue Advantage Provider Portal through iLinkBlue (www.lablue.com/ilinkblue).

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).