February 2019
Greetings!
This month, we're proud to announce that our new Canada-wide website has gone live. Check out the details below.

We're adding dates for Renewals and Insights Discovery Accreditation sessions, and we've got the usual interesting reads and items of interest for those of you who follow us regularly.

For now, we invite you to top up that mug and get acquainted with our new website as well as catch up on the latest news and information from Insights Learning and Development.
Insights Canada Website
Our new Canada-wide website is now live. It's been a lot of hard work and there are a number of team members to thank including our team mates across Canada and our technical geniuses at Innovation House in Scotland. Our new look brings all our Canadian offices together under one resource, and provides our clients and customers both English and French versions of all our content.

The website showcases new features, including improved information architecture and navigational structure, a new look and feel based on the recent brand evolution work, and it's responsive on any device from mobile to tablet to desktop.

Over the next few weeks we'll be working to fine-tune and adjust things and get the existing websites from the local offices pointed to the new web address. We'd love to hear what you think of the new look and content so drop us a line or pick up the phone to share your thoughts.
Check us out at www.insights.com/ca
Why you should care about sales and service
Truly excellent customer service can turn customers into valuable brand ambassadors for life. On the other hand, customers who aren't happy about the service they receive from you will hit social media in droves and tell their network all about it.

Your customers deserve much more than a one size fits all approach, because every single one of them is unique. You may think you know what makes your customers happy, but dig a little deeper and you might just find that the service you're providing isn't quite hitting the mark for everyone
Insights can work with you to get the very best out of your sales and service representatives. Learn more here, or contact an Insights office near you.
Upcoming Events
Insights Discovery Accreditations

Toronto - April 9-12
Vancouver - May 13-16
Regina - June 5-8

Become accredited to work with Insights Discovery in your own organization and learn how to empower your colleagues to fulfill their potential while transforming your company culture and performance. 

Insights Discovery Accreditation events are scheduled in Canada on the dates shown above.
There are a limited number of spaces available, so don't wait. Most sessions are sold-out weeks in advance.

Practitioner Renewals
We're still firming up dates for Renewal sessions in Victoria, Vancouver, Calgary and Atlantic Canada and hope to have more details in next month's newsletter. For now, here are confirmed dates to consider.

Vancouver - April 3
Calgary - May 1 (Distributors and LPs)
Calgary - May 2 (CPs)
Vancouver - November 6

Renewal is required by all Insights Discovery Practitioners two years from your date of Accreditation to ensure you have the most current information and all the latest tools and exercises.

We're finalizing dates for 2019 and will post them shortly. If you want to learn more about Insights Renewals, contact your Client Relationship Director to start the conversation.
Items of Interest
Connect with Insights

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Dale Nelson, Insights Learning and Development Canada.
Connect with the Insights Canada office near you
Insights Learning and Development (Canada) Ltd