PACE 2018 Convention & Expo (ACX'18)
We're counting down the days until the 2018 PACE Convention at the Chateau Elan Resort April 15 -18. There's only
left for early bird pricing. Save by
Don't miss the opportunity to hear our fantastic lineup of industry-leading
and network with fellow members and non-members alike.
today! Be there or be square!
Don't forget to book your room!
Please make sure that you secure your hotel reservation at the Chateau Elan Resort before our room block expires on
We will not be able to guarantee a room or the PACE rate after that date.
Reserve your room
now to take advantage of this great discount!
***roundtrip transportation from Atlanta’s airport is included in your room rate***
Thank you to ALL of our sponsors who have helped make this year's Convention possible:
Contact Center Compliance
Golden Gate BPO Solutions
BBC Technology Solutions
Mac Murray & Shuster
BenchmarkPortal (BMP) Upcoming Webinars
Join us for our March BMP Webinar, "Optimized Contact Center Learning: Tips on Making Training Your Competitive Strength"
at 10 a.m. PST/ Noon CST / 1 p.m. EST on Wednesday, March 28.
This Webinar will show you how to evaluate and improve your training through a 3-part process:
Stepping back to give your training strategic context
Drilling down to assess the nuts and bolts of best practices training programs
Hearing about how top centers put the pieces together to make it all work
Time, attention and investment in employee education and training has the highest and fastest return. Bruce Belfiore, CEO of BMP, will draw on his experiences to illustrate a roadmap from where you are, to where you want to be - - and the benefits you can expect by achieving your training objectives.
PACE Webinar Provided By General Counsel
DATE: Thursday, March 22, 2018
TIME: 2 - 3 p.m. EST
Have you noticed your call answer rates plummeting? How about a sudden surge in busy signals? These are two telltale signs that carriers or mobile phone applications may be blocking or labeling your calls. These missed calls can result in major inconvenience to your customers and significant cost to your business.
In this webinar, M&S Partner, Michele Shuster and Senior Associate, Josh Stevens will bring you up to date with the latest regulatory developments on call blocking and labeling that may be hindering your ability to reach customers, and provide a plan of action to help alleviate the erroneous blocking and labeling that may be putting your business at risk.