Customer service is in Kit Carson's blood and began when he was 16. He has been doing it in the animal services industry for the past 20 years, so he knows people and pets and how to treat them.
"I make sure everyone has a good experience," Kit says. When people drop off their pets at Second Home, Kit finds out everything he can about the pet from age to any medical conditions of which to be aware.
A lifelong animal person, Kit grew up on a farm in western Pennsylvania where he had chickens, rabbits, hogs, goats and dogs. "I was the one of six children who didn't mind to get up at 4:30 in the morning to feed the animals," he says.
Today he has his own laying hens, five dogs, five cats and two rabbits.
Having been with Second Home almost three years, Kit enjoys "all the different breeds and personalities when they come through the door and wag their tails. I love to see happy dogs."
Kit wants pet parents to know they can call any time to check in, while he also offers to send them videos of their pets, which puts people at ease.
At Second Home, "we genuinely care," he says. "We care what they think about us and how we care for their pets."