Answering Governor Hogan's Call
Have you been following our weekly blogs? If so, you would be up to date on many of the happenings here at the Maryland Department of Disabilities. Our past two blogs have focused on Governor Hogan's recent customer service initiative for state agencies and our immediate and enthusiastic response to the Governor's focus on this important issue.
Governor Hogan launched a new initiative on June 9th designed to foster improvements in customer service across Maryland State agencies. The initiative focuses on three core areas:
a renewed emphasis on a strong service culture in State agencies; improved customer service training for State employees; and the establishment of new service performance metrics, which will allow the administration and all Marylanders to track improvements in customer service over time.
The Maryland Department of Disabilities has always made exemplary customer service a priority. We have a dedicated Constituent Services Department which aims to serve those with disability related questions across agencies and jurisdictions. We are pleased Governor Hogan has provided a renewed focus on customer service and are further analyzing our procedures to ensure they are designed to optimally support the constituent.
To that end, our department compiled a new list of commonly asked questions by constituents. These issues were collected from the responses given to our State Disabilities Plan Survey distributed to the public in the Spring of 2016. You can find this new compilation in the archived blog section of our website
. If you have further questions, you can contact our Constituent Services Department at 410.767.3660 or by email at
We are pleased to join Governor Hogan and other State agencies in changing Maryland for the better! Find out more about Governor Hogan's initiative
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