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This June 2019 issue of the MassMobility newsletter  highlights efforts underway to improve mobility for older adults, people with disabilities, and low-income individuals in Massachusetts.  Read on to learn about two Councils on Aging - Carlisle and Salem - that have recently taken steps to expand their transportation options to better serve residents.  We also highlight a national grant awarded to improve healthcare transportation in the Springfield area, and we bid farewell to our Mobility Coordinator Jenna Henning.

This newsletter is compiled by  MassMobility , an initiative of the  Massachusetts Executive Office of Health and Human Services  with support from  MassDOT .
Apply for funding
MassDOT's annual  Community Transit Grant Program (CTGP) is open through June 25.  Municipalities, Regional Transit Authorities, non-profit organizations, and some transportation providers are eligible to apply for funding for projects enhancing the mobility of older adults and people with disabilities. Funding can be used to purchase vehicles, pay mobility management-related expenses, or support operating costs for service supplementing what is already available for older adults and people with disabilities. Projects should be targeted to older adults and people with disabilities but can serve others as well if space allows.  Check out the CTGP website for more information, including examples of past awards.

Visit MassMobility's funding webpage for additional opportunities, including grants from Fallon Health and Tufts Health Plan foundations, a Federal Transit Administration program, and the annual Arc Tank competition for innovative ideas to disrupt disability services in order to improve lives.

Applying for a grant? Check out these data sources to help you make the case.
Thank you to Jenna Henning
MassMobility is sorry to say goodbye to Mobility Coordinator Jenna Henning. Jenna came to MassMobility in March 2017 with an aging services background. She enthusiastically dove into the work, and since then has worked with partner agencies across the Commonwealth, sharing information about existing transportation services and advising organizations in how they can help enhance mobility. She has supported Regional Coordinating Councils, especially in the Boston, Blue Hills, Quaboag, and Neponset Valley regions.
 
She also conducted research in order to promote best practices in mobility management, including researching how organizations are currently partnering with Uber and Lyft to serve older adults, people with disabilities, and low-income individuals. Jenna developed a particular expertise in volunteer driver programs and shared this knowledge at Regional Coordinating Council meetings and conferences across the state. She also provided one-on-one technical assistance, offering guidance and connections to organizations in the early stages of launching a program, and re-energized the Massachusetts Volunteer Driver Program Network, a peer network facilitating connections across programs that often operate in silos.
 
Please join us in thanking Jenna and wishing her well! Jenna will be with MassMobility through the end of the month. After June 28, please direct any MassMobility inquiries or requests to EOHHS Mobility Manager Rachel Fichtenbaum.
PVTA wins national grant to pilot healthcare transportation initiative
The Pioneer Valley Transit Authority (PVTA) has won one of 37 national grants awarded by the Federal Transit Administration through the Access and Mobility Partnership Grant Program. PVTA will receive $333,000 for a pilot program to help Baystate Health connect its low-income patients to transportation resources through an online transportation portal and a staff of transportation specialists.
 
The pilot grew out of the planning that PVTA did in partnership with Baystate Health and other collaborators under a Design Thinking for Healthcare Transportation grant. With the goal of improving healthcare access for low-income individuals in the Pioneer Valley, the planning team used Design Thinking strategies to center patients' and other stakeholders' needs and desires as they brainstormed creative solutions and tested prototypes. In addition to PVTA and Baystate, partners included Health New England, Stavros Center for Independent Living, Greater Springfield Senior Services, New North Citizens' Council, and the Pioneer Valley Planning Commission, along with Amherst College Professor Moumita Dasgupta.
 
To learn more about Design Thinking and how it relates to community transportation, register for a free webinar series on Creating Innovative Transportation Solutions from the National Center for Mobility Management.
Salem COA offers evening van service
In November 2018, Salem extended its Council on Aging (COA) transportation hours to 8 PM three nights a week, after a year-long pilot. During the pilot, vans ran until 6 PM twice a week and 7 PM once a week, and included service from 10-2 on both Saturday and Sunday. Evening rides were very popular, but usage was very low on Sundays, so the City decided to cut Sunday service and instead extend evening service until 8 PM. Transportation hours now align with the Senior Center's new hours.
 
Evening hours allow local seniors to get home from late afternoon doctors' appointments, to enjoy a late lunch, to attend evening gatherings at the Senior Center, or to enroll in evening classes at Salem State. Seniors also appreciate the Saturday service. On a recent Saturday, residents used the van to go to lunch with a friend, catch up on grocery shopping, and practice piano. Evening and weekend trips follow the same guidelines as trips during regular business hours, except they do not go out of town.
 
Salem first began considering offering evening service in response to feedback at community meetings. The City then gathered input through four public meetings specifically about the proposal to extend service. COA staff partnered with Salem for All Ages, Mass in Motion, and other partners to design a plan. They considered a variety of different approaches and ultimately decided to pilot an expansion of existing service. They found funding to pilot the service through the end of the fiscal year. After the initial pilot, City Council voted to fund the full cost of service expansion in the City budget. "The Mayor and City Council were very supportive because we demonstrated the need first," explains Fred Norton, Transportation Coordinator at the Salem COA.
Carlisle COA partners with Lyft
Earlier this year, the Carlisle Council on Aging (COA) partnered with Lyft to improve mobility for the town's older adults. The COA is providing subsidized rides through the transportation network company (TNC) to Carlisle residents over the age of 50 and those over age 18 with a disability or temporary mobility challenge.  
 
In 2016, the Community Health Network Area (CHNA) 15 awarded a Healthy Community Planning Grant to Carlisle for a community engagement process to assess health needs and barriers to healthcare access. Through the resulting process, lack of transportation emerged as a substantial obstacle to positive health outcomes. Given the availability of TNCs in the region, the success of similar TNC partnerships, and additional CHNA 15 funding awarded to the town, Carlisle COA Director David Klein helped the town enter into an agreement with Lyft to alleviate some of the transportation burden facing older adults. 
 
The Carlisle COA is utilizing two options to encourage participation from the town's older adult residents. Riders who can use smartphone technology to summon their own rides can use the "partner code program" to summon their own trip on Lyft. The rider covers the first $2 of the trip and anything over a $12 total trip cost. The remaining amount (up to $10) is covered by Carlisle through the grant funding. The COA sends a list of eligible riders to Lyft, and Lyft ensures that the subsidy is automatically applied when these riders are traveling within the eligible area.
 
The other option involves use of Lyft Concierge, a central portal where COA staff can schedule, dispatch, and manage rides for those who do not have access to or familiarity with smartphone applications. Thanks to the grant funding, rides booked through the Lyft Concierge service are currently free to the rider. In the future, Carlisle may integrate the Lyft Concierge service with their taxi voucher discount program. 

To expand access to TNC technology for interested older adults, the Carlisle COA is partnering with TRIPPS to teach participants how to download and use the app and take rides.  They are also exploring an agreement with GoGoGrandparent to allow broader access to TNC rides for individuals who do not have smartphones.
New reports offer TNC data
The 2018 rideshare data report offers information on how and where riders in Massachusetts took trips through Transportation Network Companies (TNCs), such as Uber and Lyft, last year. Maps and spreadsheets depict where TNC rides originated and ended, average time and distance covered per trip, and growth in TNC usage over the past year by municipality. Statewide, TNC usage grew 25 percent from 2017 to 2018, but some municipalities saw much higher growth rates.

In addition, the 2017 municipal rideshare fund report is now available, offering details on how each city and town in Massachusetts decided to spend the funds it received from the state tax on TNC trips.  The state law regulating TNCs passed in 2016 includes a 20 cent tax per ride. Half of this revenue goes to the municipality in which the ride originated. Municipalities can choose how to use the funds, as long as the funds support alternative transportation or related uses.  Some municipalities used the funds on infrastructure - including Complete Street improvements - while others funded shuttle services, a rideshare subsidy, or senior transportation.  The amount municipalities received varies widely, as it is based on the number of TNC rides taken in a given year.
Municipalities pursue complete streets, road safety
Congratulations to Amherst and Walpole, whose new Complete Streets policies ranked among the top ten nationwide in Smart Growth America's Best Complete Streets Policies of 2018Complete Streets provide safe and accessible options for all travel modes - including walking, biking, transit, and vehicles - for people of all ages and abilities.

Boston is taking a creative approach to increasing road safety: sponsoring a contest to recognize the city's safest driver.
MWRTA photos receive national recognition
Congratulations to the MetroWest Regional Transit Authority for winning second place and honorable mention in the 2019 National Aging and Disability Transportation Center photo contest
Online courses explore senior transportation
The National Aging and Disability Transportation Center is offering an online course on risk and liability in volunteer driver programs. Register by June 26.

In addition, registration is open for  Organizing and Managing Senior Transportation Options, a fall 2019 course offered through the Gerontology Institute and the College of Advancing and Professional Studies at UMass Boston. This online course is co-taught by Helen Kerschner, former Director of the National Volunteer Transportation Center, and Nina Silverstein, Professor in the Gerontology Department at UMass Boston. Kerschner and Silverstein, who are now in their seventh year of offering the course, also authored the course textbook:  Introduction to Senior Transportation.
 
Ginny Salem, Administrator of Northern Essex Elder Transport, took Silverstein and Kerschner's course last year and highly recommends it: " This program provided me with the information needed to grow our volunteer driving network with excellent outreach suggestions." Her classmate Susan Marancik,  Senior and Community Services Director for the Town of Sandwich , agrees: "As a newer Council on Aging director, I found the class tremendously helpful in learning ways to improve our existing transportation program. I also gained a broader knowledge of aging issues as they relate to transportation. I have used that in developing a five year strategic plan for the Sandwich Council on Aging, as well as managing our combined volunteer and paid driver transportation program."
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