It can be frustrating, destructive, even kind of disgusting. A leak in a water or sewer pipe is the last thing anyone wants to deal with. But when it happens, you should know who is responsible for fixing it.
WATER LINES
The water reaches your sink via a complicated network of pipes that are maintained by several entities. But what you need to know is whether a water leak is your responsibility to fix. Once the water reaches your building, it is divided into individual lines for each unit. The valves for these individual lines are located on the back of the building if you're in a high rise and in the front of the building if you're in a low rise.
As a rule of thumb, it is probably your responsibility if the leak is inside your unit. If the leak is between those valves and your unit, it may be the building's responsibility. If the leak is before the water reaches the building, it may be the building's responsibility or Master Management.
The bottom line best advice: If there is a leak, contact your management company. They will know best who is responsible for the repair.
SEWER LINES
If you have a problem with your toilet, it may be fixed by simply plunging the toilet. If that does not solve the problem, you should call your management company. They will know if there is a building issue or even an issue with the sewer line beyond the building.
Generally, Master Management is not responsible for water or sewer lines until you get closer to the main lines that feed the village. But if you have an issue beyond the four walls of your unit, you can call Master Management, and we will try to determine who needs to be contacted.
