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Electronic Welcome Letter from KHC to Our New Homeowners
Kentucky Housing Corporation (KHC) has begun emailing new borrowers of closed loans congratulating and welcoming the new mortgagor, and sharing information about loan servicing. A part of this communications includes a survey about their experience through the loan process.
Please be sure to complete the email address of all borrowers on the Loan Review tab in KHC's Loan Reservation System when reserving a loan with KHC.
Here are a few positive responses KHC has recently received from new homeowners from March closings:
- Chase Blume, Loan Officer with Century Mortgage
- Clayton Farris, Loan Officer with Stockyards Bank & Trust Company
- Ravi Patel, Loan Officer with Option Financial
All three were ranked as knowledgeable, helpful, and prompt to answer questions. Great job! Good customer service increases future referrals. Keep up the good work! Stay tuned for more five star acknowledgements!
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KHC is hosting a refresher course for TPO Lenders in Lexington. If your company has new loan officers or processors who have never worked with KHC, or it has been a while since they have, this training may benefit them. Training dates, times, and locations are as follows:
Loan Officers and Processors
Thursday, May 25, 2017
1-4 p.m. ET
Lexington Bluegrass Association of Realtors (LBAR)
2250 Regency Road
Lexington, Kentucky 40503
This is a basic lender training for KHC loan products, Down payment Assistance Programs (DAPs), reservation system, and workflow. Space is limited; reservations are first-come, first-served. Please RSVP to [email protected] with attendee names and the location you would like to attend.
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Delegated and Correspondent Lenders
KHC implemented a new address for payment processing, effective November 22, 2016. KHC has discovered that some Delegated and Correspondent Lenders have "hard-coded" KHC documents that generate internally from their system that has the old, discontinued address. Please make sure if your company has KHC forms generating from their own software system that the payment address is:
Kentucky Housing Corporation
1225 Louisville Road
Frankfort, Kentucky 40601
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FDIC Increasing Access to Affordable Mortgage Credit Workshop
Please join the Federal Deposit Insurance Corporation (FDIC) for a free workshop to learn about key mortgage and refinance programs. These programs can be leveraged to expand or enhance mortgage lending opportunities for financial institutions and low- and moderate income (LMI) clients in your community.
Complimentary refreshments, lunch, and copies of the three-part FDIC Affordable Mortgage Guides will be available to all attendees. Space is limited, so register by Friday, June 9, 2017.
Sullivan College of Technology and Design
Tuesday, June 20, 2017
8:30 a.m.-4 p.m. ET
3901 Atkinson Square Drive,
ETB Room 6/7
Louisville, Kentucky
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Fannie Mae Announcement SEL-2017-04, provides new, sustainable solutions or lenders to serve borrowers with student loan debt. For more details, please review the fact sheet.
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Please remember to like KHC on Facebook. While you're there, please leave a review to let others know what you think of the Corporation. You can find KHC's Facebook page at www.facebook.com/kyhousing.
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