May is Mental Health Awareness Month

Each day, thousands of people in Louisiana struggle with their mental health. Louisiana Blue Chief Medical Officer Dr. Deirdre "Dee" Barfield recently spoke with the Shreveport-Bossier City Advocate about encouraging conversation, support and resources for patients.

More information on mental health awareness

Straight Talk: How Louisiana Blue Spent Your Money in 2025

Louisiana Blue Healthcare Economist Mike Bertaut discusses how we measured up fiscally in 2025. Where did the money go? How much did we pay to hospitals? How much to doctors? How much did we spend on drugs?

Off-label Prescribing of GLP-1 Agents

Louisiana Blue covers FDA-approved GLP-1 receptor agonists and GIP/GLP-1 receptor agonists only for the treatment of Type 2 diabetes mellitus.

Medical Policy Update

We regularly develop and revise medical policies in response to changing medical technology. Benefit determinations are made based on the medical policy in effect at the time of the provision of services. Please view the following updated and new medical policies, all of which can be found on our Provider page at www.lablue.com/providers, under “Medical Management,” click “Medical Policies.”

Important Contact Information

Authorizations

See member’s ID card

BlueCard^® Eligibility

1-800-676-BLUE (1-800-676-2583)

FEP 1-800-272-3029

Fraud & Abuse

1-800-392-9249

fraud@lablue.com

Provider Relations

provider.relations@lablue.com

iLinkBlue & EDI

EDIservices@lablue.com

1-800-716-2299, Opt. 3

PCDM

1-800-716-2299, Opt. 2

Customer Care Center

1-800-922-8866

Claims Filing Address

P.O. Box 98029 Baton Rouge, LA 70809

Past Issues of Provider Newsletter

The content in this newsletter may not be applicable for Blue Advantage (HMO) and Blue Advantage (PPO), our Medicare Advantage products and provider networks. For Blue Advantage, we follow CMS guidelines, which are outlined in the Blue Advantage (HMO) | Blue Advantage (PPO) Provider Administration Manual, available on the Blue Advantage Provider Portal through iLinkBlue (www.lablue.com/ilinkblue).

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).