Emotional Intelligence is a Crucial Element Needed for Effective Leadership
by Bob Gershberg, CEO/Managing Partner Wray Executive Search
Effective leadership is critical to drive and grow our rapidly changing organizations. Emotional intelligence has been identified by many as a crucial element needed for effective leadership. Emotional intelligence is the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. Popularized by psychologist Daniel Goleman, emotional intelligence is the ability to improve the connection between how we feel and how we act. Both nature and nurture feed emotional intelligence. Part genetic predisposition, part life experience, and part old-fashioned training, emotional intelligence emerges in varying degrees from one leader to the next, and managers apply it with varying skill. Judiciously and compassionately deployed, emotional intelligence spurs leaders, their people, and their organizations to superior performance. Conversely maliciously applied, it can paralyze leaders or allow them to manipulate followers for personal gain.
by John A. Gordon, Principal and Founder, Pacific Management Consulting Group
Pricing and Customer Considerations at the Top of the List
Pricing and Fear of consumer reactions continued to take top billing in the restaurant space. On May 11, BLS reported grocery store prices [food at home] rose 10.8% in April which is good news for restaurants.
Food away from home, [restaurants] rose 8.7% in April at full service and 7.0% at limited-service restaurants. That is yet another month where restaurant prices have risen less and thus have gotten a break—and an opportunity to take some mind share.
Caleb, a manager in his workplace, often found himself fumbling for words. He wanted to learn how to make the most of his daily interactions with employees, even the brief ones. He reached out to several mentors in leadership positions. “What are the most important things you say to your employees?” he asked.
Strong leaders use phrases that give employees a powerful motivational boost, his mentors said. These phrases aren’t just sprinkled into a conversation. Rather, they often guide the direction of a conversation by opening a space for authentic sharing of ideas and appreciation. These five phrases are the building blocks to positive relationships based on strong communication, Caleb’s mentors told him.