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Frequently Asked Questions - PATIENTS
Updated Sept. 3, 2024
I have an upcoming appointment scheduled, should I still show up?
Yes, patients should still attend scheduled appointments unless contacted by a member of our care team.
How do I schedule imaging procedures?
Patients at most McLaren locations in need of an imaging study can again make an appointment by calling (800) 625-2736. Patients at McLaren Caro Region should call (989) 672-5111 and those at McLaren Thumb Region should call (989) 269-1565 to schedule. A complete list of imaging services can be found at mclaren.org/imaging.
Where are my lab and/or diagnostic testing results?
Communicating results from lab and diagnostic tests to patients and providers are of paramount importance. Results will again be made available to providers and patients electronically. The process has begun to input lab and imaging results performed during this disruption into the electronic medical records system. This reconciliation process is expected to last into September, and patients will again be able to access their diagnostic imaging and laboratory results in their MyMcLaren Chart patient portal.
Has my protected health information (PHI) been compromised during this incident? McLaren is continuing its work with cyber security experts to determine what, if any, patient or employee information was compromised. We have proactively established a call center, which can be reached at (877) 223-1820, for individuals concerned their Protected Health Information (PHI) or personal information may have been compromised as a part of this incident. The call center will collect contact information for anyone who is concerned about their information. Note, only those individuals whose PHI or personal information has been compromised will be notified and provided support services in accordance with legal and regulatory guidelines.
How do I get a prescription renewal?
There are two ways to request a prescription renewal:
-Make a request through your MyMcLaren Chart patient portal.
-Call your provider’s office.
How will updates be provided?
McLaren is maintaining a webpage to update the public on our response to the incident and inform patients of the latest guidelines for seeking care at mclaren.org/cyberupdate.
If I received care during the disruption, will I have access to those medical records? Yes. All patient medical information manually charted during the disruption will be updated in patients' electronic medical records. This process is expected to last into September. We sincerely appreciate your patience.
How do I access my medical records?
To obtain a physical copy of your medical records, you may mail, fax, or complete an in-person request.
An electronic copy of your medical records can be available through the online patient portal according to your McLaren/Karmanos facility.
Please see full instructions and site-specific contact information on the McLaren website: https://www.mclaren.org/main/medical-records
In addition, patients who received care during our recent downtime can request those records through the local hospital Health Information Management (HIM) departments. Priority is given to patients who need these records for continuation of care. These records are in the process of being uploaded to our electronic systems, a process we expect will take several weeks to complete.
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