Dear Benchmarks' Members, 

We are working around the clock to secure decisions on the questions and concerns our membership has shared with us!  We anticipate many answers and directives to be nailed down this week.  In the meantime, please continue to send us examples of issues impacting your agency, families and the people you serve, your feedback is incredibly helpful!

NC DHHS, through NCTracks, has released two more announcements to help mitigate the spread of the Corona Virus.  Please take a moment to review the latest guidance.

NCTracks Provider Walk-Ins and Site Visits Temporarily Suspended
Mar 17, 2020

NCTracks is paying special attention to guidelines established by the Centers from Disease Control and Prevention (CDC) for social distancing, limiting non-essential business travel, and reducing in-person meetings as much as possible. To this end, NCTracks has made the difficult decision to temporarily suspend all provider walk-ins and site visits with provider relations representatives, both scheduled and unscheduled, opting instead to take advantage of other methods of communication such as virtual meetings.

We believe this is the best course of action to take to limit exposure and prevent the spread of COVID-19, reducing health risks to both our staff and the public. As always, providers are also able to submit a request for assistance from a provider relations representative using the 'Contact Us' link at the bottom of every NCTracks webpage, which is the preferred method of requesting help. Providers should choose the 'Request a Site Visit' from the drop down 'Subject' menu on this page (although site visits are not an option at this time, this selection will direct your request to a provider relations representative so they may contact you). Providers are encouraged to submit a detailed description of their request for assistance to allow for proper research.

The health and safety of all North Carolinians has always been and continues to be a top priority for NCTracks. We encourage others to take the appropriate precautions and stay informed through content from credible information sources such as WHO and CDC. NCTracks will provide an update about the resumption of walk-ins and site visits as soon as possible. Providers are encouraged to check their email and announcements on the Provider Portal webpage to stay aware of any updates. To subscribe to the NCTracks email list, providers may click the link at the top right of the Provider Communications webpage, or text NCTRACKS to 22828 and follow the prompts.

 
The NC Division of Health Benefits (DHB) has published a Medicaid Bulletin article dated March 17, 2020:

Reminder: Requests for Disproportionate Share Hospital Data


This article is a reminder to providers of the process for submitting requests for Disproportionate Share Hospital (DSH) data. Medicaid and NC Health Choice Providers must request and obtain batch Medicare DSH Recipient Eligibility Verifications and Provider Statistical and Reimbursement (PS&R) reports through NCTracks.

Hospitals or their designated representative are not able to manually submit Medicare DSH eligibility verification and claims data requests to the North Carolina Department of Health and Human Services Medicaid program for dates that fall outside of what NCTracks can produce, as there is no longer a process in place to support these requests.  
PS&R Reports

Hospitals will receive PS&R data from NCTracks by submitting a CSRA PS&R Detailed Report Request Form located under the heading Provider Forms on the  Provider Policies, Manuals, Guidelines and Forms page of the NCTracks provider portal. The form includes information regarding the cost of the report.  

Eligibility Verification
Hospitals will receive recipient eligibility verifications from NCTracks through the X12 270 Transaction Method, at no cost.
X12 270 Transaction Method

Hospitals with a large volume of recipient eligibility verifications should submit batch uploads in the X12 270 transaction format. For information on how to format these files, refer to the 5010 ASC X12 TR3 national standard guidelines. Unique requirements for NCTracks can be found in the 270/271 Health Care Eligibility Benefit Inquiry and Response Companion Guide located on the  Trading Partner page of the NCTracks provider portal.

Providers who submit X12 batch uploads are considered to be "trading partners" and are required to be authorized to submit electronic transactions in NCTracks. 

For more information on how to obtain authorization to submit electronic transactions, refer to the "How to Select a Billing Agent and Other Claim Submission Options in NCTracks" user guide under the heading Provider Record Maintenance on the  Provider User Guides and Training page of the NCTracks provider portal. Additional information may be found in the NCTracks Trading Partner Connectivity Guide on the Trading Partner page.
Hospitals may also use a clearinghouse or billing agent to submit the X12 270 transactions on their behalf.

Providers with questions can contact the GDIT Call Center at 1-800-688-6696 (phone); 1-855-710-1965 (fax) or  NCTracksProvider@nctracks.com


Wishing you a safe and healthy week ahead,

The Benchmarks' Team