January 28, 2019  |  Issue 2 |  Volume 4

Successful Outcomes
Member Testimonials
The IA Health Link program ensures members get the right care, at the right time, in the right place. A coordinated team of caregivers - doctors, nurses, case managers, social workers and others - work together to provide the support that members need to improve their health and quality of life.
The following are testimonials from Amerigroup members about the care they received from their case manager:
From a parent in Dubuque:
I appreciate the time you (our case manager) took to drive here and meet with us. You were very patient and informative. Thanks for helping us keep services intact. This has been one of the best combination of services our daughter has had. She appreciates them and is very happy. Thanks so much for all you are doing to bring this same level of comfort to other families.
From parents in Boone:
I just wanted to send a little note to let you know how much we appreciate Tiffany, our Amerigroup case manager. It seems like we only hear the bad things that happen, and I wanted to send a thankful note. When we found out about AmeriHealth's plan to leave Iowa, we were very nervous and afraid of what that might mean for our son's care. Tiffany is knowledgeable, about the available programs, compassionate and has been a great advocate for our son.
From a member in Garner:
I wanted to tell you what a great experience and comfort Rosanna was to me as my case manager. She is very compassionate and comforting. When she tells you she will do something, she does it. Unfortunately I have recently had the experience of "falling thru the cracks" with some medical care. That didn't happen with Rosanna.
From the parent of a Long Term Support Services (LTSS) member:
When Dena, our Amerigroup case manager first assisted us, we had not navigated Medicaid before and needed a lot of guidance. She patiently heard our concerns and went to work trying to make our son's complicated life more livable. He struggles with intractable epilepsy and autism. Dena has been so pleasant to deal with and quickly responded to any concern we raised. We felt lost before she finally got us on the right track. She was truly a blessing in our life.

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Informational Letters
Informational letters are posted through the Iowa Medicaid Portal Application (IMPA) system and are available on the DHS website  here These letters communicate important policies and procedures for providers and their administrative staff. 

Iowa Medicaid Enterprise | IMECommunications@dhs.state.ia.us | dhs.iowa.gov
100 Army Post Rd., Des Moines, IA 50315