March 15, 2019  |  Issue 5  |  Volume 4

Part of Your Community
Services Continue When Disaster Strikes
When flooding hit portions of Iowa last summer, UnitedHealthcare executed a comprehensive outreach plan to ensure all of their members continued to have the medical services and medications they needed to live healthy lives.

UnitedHealthcare contacted all of their members living in the impacted communities, some by phone and many at their homes, to help replace lost medications and medical supplies, deliver food and water, provide access to disaster recovery locations, and offer financial assistance resources.

During this time, UnitedHealthcare assisted thousands of Iowans with the continuity of their health and wellness services. UnitedHealthcare continues to help these communities and its members with the ongoing recovery and building efforts.

Are You Currently Impacted By Flooding?

UnitedHealthcare Members
UnitedHealthcare Community Plan participants impacted by flooding who need help finding a care provider in the UnitedHealthcare network or obtaining early prescription refills can call the customer care number located on the back of their medical ID cards. For plan participants who may have misplaced their medical ID cards, call 866-633-2446, 8 a.m. to 8 p.m., Monday through Friday.

Optum, a leading health and behavioral health services company, is offering a free emotional-support help line. The toll-free number, 866-342-6892 will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone. Specially trained Optum mental health specialists help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

Along with the toll-free help line, emotional-support resources and information are available online at:

Amerigroup Iowa Members
Amerigroup Iowa continues to monitor the floods affecting parts of Iowa. We are committed to making sure our members are safe and have what they need to stay healthy during this time.

Our case managers around the state have been contacting our members, especially in areas where flooding and evacuations have occurred. In these particularly hard-hit areas, our case managers will continue to check in until we know that our members are safe from the flooding.

In light of the emergency declaration related to the flooding, Amerigroup is authorizing a one-time override of the refill too soon (RTS) edit for members who reside in the following counties: Adair, Bremer, Buena Vista, Cherokee, Clay, Dallas, Dickinson, Emmet, Fayette, Franklin, Fremont, Guthrie, Hardin, Plymouth, Shelby, Butler, Cerro Gordo, Clayton, Hancock, Harrison, Humboldt, Ida, Iowa, Kossuth, Mills, Monona, Montgomery, O'Brien, Pottawattamie, Sioux, Webster, Winnebago, Winneshiek, Woodbury, Worth, and Wright.

Amerigroup members who need assistance finding a care provider can call the number on the back of their Amerigroup ID card or call 800-600-4441.

Informational Letters
Informational letters are posted through the Iowa Medicaid Portal Application (IMPA) system and are available on the DHS website  here These letters communicate important policies and procedures for providers and their administrative staff. 
IA Health Link Contacts







Dental Wellness Plan Contacts





Iowa Medicaid Contacts



Success Stories
IA Health Link Success Stories
IA Health Link is a managed care program that works to make sure members get the health care that they need. Click the image above to read success stories.

Follow Us!

Follow us on Twitter    Like us on Facebook

Iowa Medicaid Enterprise | |
100 Army Post Rd., Des Moines, IA 50315