Thank you for your cooperation as we complete the Medicare BFCC-QIO transition period. Based on feedback received, we have instituted a dedicated phone number for healthcare providers. If you have questions about a case, need to verify if medical records were received or have other inquiries, please refer to the table below for your state's Provider Helpline. The Provider HelpLine is open weekdays 9-5 and weekends and holidays 11-3, all times local.
You can also check the status of your case with Livanta's online case tracking. This tool will display current case status as well as if your medical records have been received.
Click here to check a case status online.
Provider HelpLine Numbers
NY, NJ, PR, VI (Region 2): 866-409-7648
PA, MD, DE, DC, VA, WV (Region 3): 866-795-5523
OH, IN, IL, MI, MN, WI (Region 5): 888-959-6575
IA, MO, KS, NE (Region 7): 888-959-6577
CA, AZ, NV, HI, GU, MP, AS (Region 9): 855-772-8566
For faxing medical records, please refer to the fax cover sheet you receive. This cover sheet will have a "fax from" number listed on it. Please reply using that number and include the cover sheet. The cover sheet has a bar code and a reference number on it and including it in your reply will expedite processing of the medical records.
For questions about your MOA, please call the MOA HelpLine at 240-712-4300 ext. 2125.
As always, please let us know if you have any questions.