I helped a disabled man who had been receiving disability but lost his benefit because the Social Security Administration said he was overpaid. At first, I wasn’t sure his case had merit, but I hung in there and trusted him because this is what we’re here for.
I pulled receipts and bank accounts, and made charts to form the chronological story. I had to call in help from my colleagues. There were times he wanted to quit, but I encouraged him and he stuck with it. Two years later he was finally awarded all the back pay he was owed. He also got his benefits reinstated.