February 2016 Newsletter
New VP of Strategic Quality Management
Eboney Kraisoraphong
We welcome Eboney Kraisoraphong as NET's new Vice President of Strategic Quality Management. In this newly-created position, Eboney will centralize and oversee the organization's strategic planning process as well as coordinate performance improvement plans to help advance NET's mission.
"I'm excited to launch of NET's strategic planning process!", she shares. "Strategic planning is a great mechanism for revitalizing our mission and values. It provides us with a roadmap so that we're best operating in today's climate.  Staff, persons we serve, and key stakeholders will have the opportunity to provide input into NET's vision and goals."
"The work that the cross-departmental planning committee did last year set an important foundation for the work ahead," she adds. "They developed survey questions and a list of key information to obtain. Now we have a comprehensive assessment of our agency's strengths and improvement needs as well as external opportunities and challenges. A big thanks for their efforts!"
In addition, Eboney will focus on coordinating program data collection and analyses agency-wide as well as prepare NET for its next CARF accreditation in 2017. 
Her long term objective, she shares, is "to ensure that all services are fluid and accessible to clients so we provide a more coordinated and comprehensive care approach."
On a personal note, Eboney enjoys exercising, international travel, especially to her native country of Thailand and being a mom to her 8-year-old daughter. Prior to her new role, she worked in NET's child welfare services for 10 years, the last three as Director of Quality Assurance for the CUAs. Eboney is based out of the 5th and Spring Garden office, so stop in and congratulate her!

Staff Performance Award Winners
Staff award winners (L to R) Tim Deal, Alex Holvachoff (right in photo), Edward McCleery and Jennifer Jung were recognized at the December Board meeting. Not pictured: Solienne Hale
Some of NET's outstanding staff were recognized with Performance Improvement Awards at the December Board of Directors Meeting.
Tim Deal has been a tremendous asset to our IT deparment since he was hired over a year ago. Tim was particularly instrumental at preparing NET's new facility on State Road for staff and clients last year, putting in extra early morning and after-hour time. He also headed up the agency's transition to Office 365 email and the Microsoft Office 365 Share Point project.
Alexsandra Holvachoff is an Outpatient Counselor with NET Steps where she's worked for almost three years.  When NET Steps opened a second site on State Road, Alex volunteered to move to the new location to help get the program off the ground. Her initiative, dedication and flexibility are much appreciated!
Edward McCleery of Adult Services works directly with Logisticare who reimburses NET for Client Transportation.  Since Eddie started working with Logisticare, NET has been getting paid four times as much prior to him taking over the project.  They have even started sending NET back pay that was owed from 2014/2015.  This is all due to the Excel Tracking Sheet that Eddie created and Logisticare agreed to implement.
Jennifer Jung has continually shown a commitment to excellence during her 13 year tenure at NET. She is the Care Management Supervisor for the Youth Behavioral Health division and oversees a staff of 7 care managers. Jen ensures that all the authorizations from CBH are obtained in a timely and accurate manner for youth services in order to reduce any lost revenue. Over the past year, she has dedicated her efforts to improving systems in Credible to increase efficiency and reduce waste.
Solienne Hale, a Case Manager for CUA 7, was not in attendance; however, Christopher Waiters, Case Manager Director, shared that Solienne was one of the first staff hired at CUA 7 and as a result, had one of the first permanency placement cases. Her commitment to her work and to the CUA families is invaluable.
Thank you and congratulations to all of the award winners!
NET in the News
NET Community Care's CUA 7 was recently mentioned as part of a philly.com article stressing the city-wide need for foster parents. Congratulations and thanks to our Community Engagement teams for their ongoing recruitment efforts!  
Read the article by clicking the below link:
Robbin and Ernesto Pineda had opened their Pottstown home to many a foster child over 15 years. Last year, though, the requests from Montgomery County seemed to slow, and the house started feeling empty.
The 76ers recently released the video capturing the November pre-game presentation to honor NET foster and adoptive parents Paul Yorgey and Greg Girdy.  NET Community Care used the event to celebrate National Adoption Month and to recognize foster parents who do an exceptional job caring for children in their care.  

Watch the video:

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Send newsletter items and ideas to
Laiza Santos, Communications Coordinator
laiza.santos@net-centers.org | 267.339.0564
2701 N. Broad Street, Philadelphia