January 16, 2019
Member Handbook updates

Applicable to: Mercy Care Complete Care, Mercy Care RBHA, Mercy Care Long Term Care and Division of Developmental Disabilities.                        
Mercy Care would like to provide clarification on the distribution of member handbooks. 
The Mercy Care RBHA Member Handbook applies to SMI, CMDP and DDD members. The ACC Member Handbook applies to ACC members, including GMHSU, non-CMDP and CRS. DDD members also receive the member handbook produced by the contractor who delivers their physical health benefits. ALTCS members receive their health plan’s handbook from their case manager.

GMHSU members will no longer receive the RBHA handbook, as the benefits for those members may be different. It is also important to note these members may be enrolled in one of seven health plans, so it is imperative providers ensure the corresponding handbook is offered to each member. 

The easiest way to access Mercy Care member handbooks is on our website at www.MercyCareAZ.org . This information is provided to members in the welcome letter that contains their member ID card. Mercy Care also notifies members annually that they can request a printed copy of the member handbook by contacting Mercy Care Member Services.
We have provided direct links to our handbooks below. Please direct Mercy Care members who request a copy of the handbook to our website for the most expeditious service:
For those members who do not have internet access, please direct them to contact:
  • Mercy Care Member Services at 602-263-3000/800‑624‑3879 (ACC, Long Term Care and DDD physical)
  • Mercy Care RBHA Member Services at 602-586-1841/800-564-5465 (Integrated SMI, CMDP, DDD behavioral)
  • Mercy Care Advantage Member Services at 602-586-1730 or 877-436-5288 (dual-eligible members who receive their Medicare services from Mercy Care Advantage)

As always, don't hesitate to contact your Mercy Care Provider Relations Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website .

Thanks for all you do!