Dear Service Providers:  

Beginning in September 2025, the Los Angeles Homeless Services Authority (LAHSA) will implement an updated referral and matching process across all Interim Housing (IH) programs. This enhancement is designed to significantly reduce the time between an IH match and participant move-in by partially automating the intake scheduling process and eliminating the need for back-and-forth email coordination. This update is a part of the ongoing rollout of LAHSA’s enhanced Inventory Management System and reflects our continued commitment to streamlining access to interim housing and improving system efficiency.  

Effective September 2nd, 2025, a new enhancement to the matching process will be implemented across all LAHSA-funded Interim Housing (IH) programs serving individuals Adults, Transitional Age Youth (TAY), and TAY Families. All matched programs are expected to adhere to the updated procedures outlined below. 

Summary of the Enhancement 

Once a participant is matched to an available IH bed, the system will automatically notify the participant’s case management team or referring party via email. This email will include a Calendly link that allows the referring party to immediately schedule an intake appointment at the assigned IH site. Calendly will be linked to the IH provider’s calendar and will reflect all available intake appointment times based on the intake coordinator’s schedule. Once an intake is scheduled, a confirmation email will be sent out along with a calendar hold to both the referring party and the receiving IH provider.  

Key Process Updates 

• Once a match confirmation email is sent, the referring party will have 24 hours from the time of the match notification to use the Calendly link to schedule the intake for their participant. 
• Once the intake is scheduled, the participant will have an additional 24 hours to complete the intake at the IH site (total of 48 hours from initial match). 
• If no appointment is scheduled or the intake is not completed within the timeframes mentioned above, the match will expire, and the bed will be reassigned to the next eligible participant.
• Note: To re-activate an expired match, please contact your matcher. The appointment you book for a client should be no further in the future than 48 hours from receipt of a match. Please make a concerted effort to attend the intake with your client and the on-site provider 

This enhancement is designed to increase bed utilization, reduce delays in the placement process, and ensure that available IH resources are used as efficiently as possible. 

Training and Support: 

To support a smooth transition and ensure optimal adaptation, key training materials have been provided below. Additionally, support sessions (including office hours) have been scheduled over the coming weeks. 

Calendly for Referring Providers Materials 

1. Calendly for Referring Providers Training Presentation 
2. Calendly for Referring Providers Job Aid 
3. Calendly for Referring Providers Recorded Session (8.14.25) 

Weekly Office Hours  

Weekly office hours will be held by BOTH the Interim Housing Matching team as well as Data Management Team. You are welcome to join any office hours with questions about the updated Referral and Matching process. We are here to help! 

• IH Matching Team Office Hours: Join us every Monday in September from 10-10:30AM! 
• Join the meeting now 
• Meeting ID: 287 021 439 488 4 
• Passcode: Dd78bo6F 

• IH Matching Team Office Hours: Join us every Wednesday in September from 3-3:45PM! 
• Join the meeting now 
• Meeting ID: 218 532 759 398 3 
• Passcode: Gi7Jo2Ha 

• HMIS Office Hours: Join us every Thursday from 2-3PM! 
• Join Zoom Meeting 
• Meeting ID: 884 2267 7023 
• Passcode: 159011 

Daily Technical Support 

Submit your technical questions via our ticketing system.  

• Submit a HMIS Support Ticket to LAHSA’s Enterprise Ticketing System: Select HMIS Support >Inventory> Inventory Questions from the drop-down menu to expedite. 
• How to submit a support ticket: LAHSA's Enterprise Ticketing System 

Additional Resources 

• Visit the HMIS Inventory Resources page: Here 
• Visit the Calendly for Providers FAQ: Here 
• Referring Party Matching FAQ: Here 

We look forward to our continued collaboration as we work to improve our system.  

LAHSA is a joint powers authority of the City and County of Los Angeles, created in 1993 to address the problem of homelessness in Los Angeles County. LAHSA is the lead agency in the HUD-funded Los Angeles Continuum of Care, and coordinates and manages federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.