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Albany – Quail Run Assisted Living, Mennonite Home Skilled Nursing Care, and Lydia’s House Memory Care, each received a 2022 Customer Experience Award.
The awards, given by Pinnacle Quality Insight, recognizes facilities across the country that meet a demanding set of standards. In qualifying for the award, Quail Run, Mennonite Home, and Lydia’s House scored in the top 15% of the nation.
Over the course of a year, a sampling of Quail Run, Mennonite Home, and Lydia’s House residents and their families participated in monthly telephone interviews that included open-ended questions, as well the opportunity to rate the facilities in specific categories.
“All assisted living, skilled nursing, and memory care facilities in the state of Oregon are required to do re-occurring resident satisfaction surveys,” said Donna BreMiller, executive director of Mennonite Village which oversees the three facilities. “These surveys identify areas for staff to focus on and make improvements. COVID has challenged all providers in ways never felt before. This award acknowledges the collective efforts of the entire Quail Run, Mennonite Home, and Lydia’s House teams. All the staff efforts, especially during this difficult time continue to make a difference.”
In notifying the facilities of their award, Pinnacle Quality Insight wrote that all three facilities staff “display a continued dedication to providing Best-in-Class senior healthcare services.”
In particular, Quail Run was cited for combined average, move-in process, overall satisfaction, and safety and security. Mennonite Home received top marks in cleanliness, dining service, laundry service, overall customer experience, overall satisfaction, quality of food, and safety and security. While Lydia’s House was honored for activities, combined average, dignity and respect, dining service, personal care, quality of food, response to problems, transportation needs, variety of food/menu choices.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 26 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada, and Puerto Rico.
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