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May 1, 2025

Prior Authorization Application Updated 


Learn more about what you need to know before June 1, 2025.



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Events Hosted By The Center of Excellence for Integrated Health Solutions (CoE-IHS)


  • Learn how to improve integrated care to meet the needs of all communities.
  • Webinar Series
  • Conversation Series
  • Available Resources


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New Clinical Practice Guidelines


Mercy Care annually adopts Clinical Practice Guidelines that are based on valid and reliable clinical evidence and the needs of Mercy Care members. This information is adopted in consultation with contracted health care professionals. Mercy Care's website has been updated to reflect the newly adopted and approved Clinical Practice Guidelines.


Clinical Practice Guidelines

Join the Division of Developmental Disabilities Lunch & Learn



  • Autism Spectrum Disorder
  • Self Advocacy
  • Lived Experiences
  • May 21, 2025 - Noon to 1:00 pm


Learn More

Mercy Care Webinars & Events

Don't Miss Our Trainings!

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Mercy Care Employment Webinar Series is designed to support the development of Level 1 workforce competency for staff as identified in ACOM 447 and AHCCCS AMPM 1240-J Employment policies.


Mercy Care's Language Webinar Series: Our Cultural Sensitivity Administrator is hosting provider webinars focusing on accessing language services.


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5.6 - Addressing Nicotine Addiction


5.7 - (excludes Mercy Care Advantage) RSA/Vocational Rehabilitation (VR)


5.9 Language Access Services



5.13 - Mental Health Court and Release Planning for Incarcerated Members


5.14 - (Excludes Mercy Care Advantage) AHCCCS Covered Behavioral Health Services Guide - Employment Related Codes


5.20 - 2025 Q&A: AZ Healthcare Workforce Goals and Metrics Assessment (AHWGMA)


5.21 - (Excludes Mercy Care Advantage) Arizona@Work


5.28 - (Excludes Mercy Care Advantage) Supported Employment Core Principles

6.4 - (Excludes Mercy Care Advantage) AHCCCS Freedom to Work

Important Contact Information!

Don't Forget to Save & Bookmark


Claims Inquiry Claims Research (CICR)

  • 602-263-3000
  • or 800-624-3879 toll-free 

Claim Disputes

  • 602-453-6098 or 800-624-3879
  • Fax: 860-907-3511

Behavioral Health

  • 602-263-3000 or 800-624-3879 

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Mercy Care | 4750 S. 44th Place, Ste. 150 | Phoenix, AZ 85040 US

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