April 24, 2020
Dear Staff,

I hope you and your families remain safe and sound and are enduring this crisis the best you can. I can’t believe we are nearing the end of our sixth week of being closed to our members. Please know we continue to work diligently, planning for every potential scenario as it relates to our reopening and the survival of our organization.

I wanted to remind you of a couple services available to you during this time.

Our Employee Assistance Fund is up and running and resources for housing, utilities, and groceries are being provided. You may submit an application at any time. It may take at least 10 days for approval and payment, but every effort will be made to quickly provide resources.

TotalCare EAP has created a COVID-19 Resource Center to help you and your family members. To learn more, go to www.theEAP.com/TotalCare-EAP and click on the employee and family login. Once you register or login, click on the red and white coronavirus (COVID-19) link. You will find hundreds of videos, articles, webinars and trainings to help you. Just some of the resources include coronavirus prevention, help with children at home, caring for elderly relatives, family members working from home, financial issues and much more.

As always, TotalCare EAP is here to help you. If you are feeling overwhelmed at this stressful time, remember EAP is just a phone call away (800-252-4555). By calling this number you’ll connect directly with a professional counselor who is ready to provide in-the-moment counseling and support.

If you have any questions, please don’t hesitate to reach out with any questions.

Be safe. Stay healthy. Know I think of you all often.


All my best,
George M. Romell
President and CEO