January Newsletter for you: New GenAI features with TalkDesk | POTS Replacement | Overcoming IoT Challenges
Federal News Network | US Mint Facing Its Future Without Copper Wires
In a recent Federal News Network article, Don Parente, MetTel’s VP of Federal Sales and Solution Architecture, and Jason Mervyn, Lead IT Specialist at the U.S. Mint, emphasized the need for prompt modernization of aging government back-end systems, which include elevators and fire alarms relying on outdated copper wires. To address rising costs and the retirement of plain old telephone systems (POTS), Parente advocates transitioning to IP-based telecommunications platforms to avoid potential disruptions.
MetTel & Talkdesk Join Forces to Unleash Cutting-Edge GenAI Features
MetTel is excited to announce that we partnered with Talkdesk, a global contact center leader, to integrate groundbreaking GenAI features from Talkdesk into MetTel's portfolio. This collaboration enables MetTel enterprise clients to test and use cutting-edge AI contact center capabilities in MetTel’s Customer Innovation Labs before investing in a new cloud contact center. These features leverage machine learning and language models to boost contact center efficiency and enhance customer satisfaction.
ExecutiveBiz | MetTel Urges Federal Agencies to Plan Ahead as Copper Telephone Wires Near End of Support
Don Parente, VP of Public Sector Sales and Solution Architecture at MetTel was featured in ExecutiveBiz discussing how the U.S. Mint and other federal agencies should begin planning amid the looming retirement of plain old telephone services and other copper telephone lines. Don explained how the FCC recently permitted local exchange carriers to shut down copper wires, a move that is accelerating the issuance of disconnect notices to agencies.
The Internet of Things (IoT) is helping to drive the next phase of digital transformation. It has great potential to redefine how we live and work. From streamlining operations in industries to providing unprecedented convenience in homes, the applications of IoT are vast and transformative. In this blog, we dive into the challenges of IoT and how MetTel, the leader in managed communication solutions, has the expertise to guide organizations through them.
Companies experienced a copper crisis, leading to significant price hikes in plain old telephone service (POTS) and time division multiplexing (TDM) lines earlier this year. Despite the FCC not mandating the shutdown of copper services, a gradual retirement is taking place. Tim Hanley, Senior Vice President of Channel Sales at MetTel, is featured in Channel Futures predicting an acceleration in POTS Transformation services for 2024. Tim highlights trends over the past year, where customers, despite feeling the financial strain, have not taken action due to pre-existing priorities but are now facing an urgent need to transition from copper wire infrastructure.
Tim Hanley: #8 in Channel Leaders 2023, Beats Vodafone & T-Mobile!
Today our own Tim Hanley was honored as one of Channel Futures’ (the publication representing Channel Partners) Top 20 Network & Connectivity Channel Leaders for 2023! Tim/MetTel came in at #8 ahead of Vodafone, T-Mobile, Cisco, Cato, Airespring and Spectrum, among others. Tim also received a special mention alongside only Verizon’s Michael Caralis. See below for the editorial and click the link for the slideshow on each honoree. In addition, Tim interviewed with the writer, James Anderson, recently and we expect more coverage from that discussion soon. Congrats to Tim (and MetTel) for this great Channel recognition!
