Training and Development Solutions



Training News from Contract Education at
Chabot-Las Positas Community College District

April 2016   

Middle Managers Play an Important Role in Organizational Effectiveness

As organizations have been forced to operate more efficiently in order to maintain their edge in an increasingly competitive environment, more business owners and executives are recognizing the important role played by middle managers. This key group is responsible not only for the implementation of an organization's vision and strategy, but also for the assessment and resolution of issues and challenges that can make a critical difference in the successful execution of company initiatives.


Middle managers are the primary link between upper management and the rest of the organization - supervisors, leads and frontline workers. Middle managers' roles usually include a wide variety of tasks that are applicable to all departments within most organizations, including:

  • Planning and implementing the work of their teams
  • Supporting team effectiveness
  • Defining and monitoring performance indicators
  • Diagnosing and resolving problems within and among work groups
  • Facilitating communication and cooperative behavior

Middle managers may also be asked to report performance results and statistics to upper management and offer suggestions and recommendations for improvement. Direct involvement in the day-to-day operations often creates opportunities for middle management to provide valuable information that can not only help improve an organization's processes and procedures but also influence future strategic decisions.


"Pay closer attention to your middle managers. They may have a greater impact on company performance than almost any other part of the organization. The often overlooked and sometimes-maligned middle managers matter. They are not interchangeable parts in an organization."

Ethan Mollick

Assistant Professor of Management




Because middle managers are required to work with virtually all levels of an organization, from upper management to frontline workers, their effectiveness is dependent on critical leadership skills, including interpersonal and communication skills and the ability to inspire, motivate and mentor. As business owners and executives increasingly recognize the important role of middle managers in the success of their organizations, they are also appreciating the importance of leadership development and training as a critical component in the effectiveness of their managers. Providing ongoing training and support not only to managers but also to downline employees to prepare them to step into management roles can generate big returns to organizations that recognize the value of investing in their workforce.


Let Contract Education at Chabot-Las Positas Community College District help your organization with customized, on-site management development training. To learn more about all your training options, contact MariAnn Fisher at 925.249.9372 or

Developing a Management Pipeline

Most organizations are engaged in a continuing search for good managers to replace those who move to other companies, are promoted to senior level positions or retire. While many executives and business owners acknowledge the benefits of promoting from within - current employees are known quantities who already understand how the company works - many organizations don't have a process in place for developing their middle management ranks from within.


Creating a manager track training program can help organizations grow leaders internally, from entry level team leaders to senior managers. A customized training curriculum tailored to the specific needs and goals of an organization can provide a framework to identify future leaders, assess their competence and help them develop their skills. This process can produce a management pipeline that prepares talented employees to take the next step up the leadership ladder.


"New managers are often promoted to the new role and left to figure it out on their own. This includes a steep and long learning curve for new challenges of managing peers . . . and managing up. Integrating leadership skills . . . as well as ongoing periodic support from middle and senior management will build a strong base and pipeline of future leaders."

Lindsay McMurray

President, Keels In Motion

Training & Coaching



A good starting place to establish an effective management training program is to define the qualities of a good manager and then provide employees the opportunity to develop those qualities while they are in their current job. According to Eric Basu, CEO of cybersecurity and IT firm Sentek Global, management skills can be broken down into three basic areas:

  • Personal skills - the ability of an employee to evaluate themselves and identify strengths and weaknesses;
  • Team-focused skills - the ability of an employee to manage, motivate and communicate with small groups;
  • Corporate skills - the skills and drive to make your business more successful.

These key skill areas can then be incorporated into designing a manager track curriculum. Examples of topics that would help employees develop personal, team-focused and corporate skills include:

  • Adapting to Change
  • Assessing Your Communication Style
  • Managing Team Effectiveness
  • Setting and Meeting Goals
  • Organizational Development
  • Exceptional Customer Service.

Developing a management pipeline internally can be a cost effective way to build organization bench strength. Providing employees the chance to build management skills and habits before they become managers can not only enhance employee skills and motivation but also allow owners and senior leaders to identify which employees will actually make the best managers.


Contract Education at Chabot-Las Positas Community College District can help your organization develop and deliver customized, on-site training for all levels of your organization, including frontline workers, supervisors and managers. To learn more about training options, contact MariAnn Fisher at 925.249.9372 or

About Contract Education
Contract Education at Chabot-Las Positas Community College District delivers employee training, consulting and related support services to public and private sector organizations, such as manufacturing, healthcare, construction, technology and government agencies. We provide customized, on-site learning solutions that are innovative, practical and cost-effective, including leadership development, management and supervisory training, skill building programs, compliance training and curriculum development.

For more information about how Contract Education can help your organization develop leadership and employee capabilities to meet current and future challenges, call MariAnn Fisher at 925.249.9372 or email
Contact Us
MariAnn Fisher
Economic Development and Contract Education

Economic Development and Contract Education

Chabot-Las Positas Community College District

7600 Dublin Blvd., Suite 102 ● Dublin, CA 94568

925.249.9372 ●