You may have seen on your new Million Air WOWTube TV, we are holding a network-wide pumpkin carving contest. We are not taking submissions anymore, but are wanting to get all your votes on the best pumpkin. Vote at this link by this Friday, Nov. 4th!

"I can’t not share how incredibly impressed I was with the gentleman who directed us out this morning from parking. In my 20+ years of aviation, he exhibited by far the best bodily communication skills with his knowledge of how to properly direct and execute with safety! Please pass along our appreciation for his dedication to his craft."

-Crew of 900QS

** Customer Service Tip: Don't forget to respond to your customer comments! It helps further deepen the relationship. **

Logoed Chocks - Tim Kleppner from Million Air Stennis has found a source who can produce logoed chocks for us. He has placed an order and shared with us their contact. We have reached out to them for network bulk pricing and are waiting to hear back. Once we do, we will share their contact and a link to their website in the Store section of MyMillionAir.com for you to order as well. 

Valet WOW Moments - You valet cars for customers all day. Why not anticipate their needs and make it personal? Million Air Austin has made postcards they can write thank you notes to customers on and put water bottles in their vehicle for the drive home. This small touch goes a long way.

Living the Brand - Living out our Basics is challenging and sometimes takes little reminders to refocus on them. That is what carrying around your Credo Card and the Daily Take Offs are for. Million Air Jacksonville has taken it one step further by putting the different Basics on their different fuel trucks. Not only is it a little reminder in the middle of their day, but it lets our customers get a glimpse into what we stand for. 

Colored Lights on your Campus - Million Air Houston put colored uplights on their FBO and hangars. The colors can be switched out with a remote, but here they are supporting Breast Cancer Awareness Month. For November, they have switched the colors out to blue and orange to support the Astros in the World Series. 

Colored Dresses for Holidays - For the holidays, we allow deviation from our standard uniforms to wear colored dresses. We have approved the above dresses in red for the month of December. You can order the dresses here. If you are looking to order something outside of this option, please share the option with the Million Air Interlink team for prior approval! We want to make sure we are consistent and in brand standard :)

Last month we got together for the National Business Aviation Association (NBAA) convention where Million Air had a booth and met with new and existing customers. We take this opportunity, while we are all together, to recognize some outstanding employees and locations in our network. We are so thankful for these brand ambassadors who go above and beyond on a daily basis. Below are the winners of our yearly CSR/LSP/and FBO of the year. While we are all together, we also hold our yearly drawing. See our winners below.

Jailene Salcedo from Million Air Medford (MFR) is our 2022 CSR of the year.

Josue Vega Dominguez from Million Air Orlando (SFB) is our 2022 LSP of the year.

Million Air Vancouver (CYVR) is our 2022 FBO of the year. Here is General Manager Sean Lee accepting on behalf of his team. Million Air Vancouver will be receiving a propeller award to display in the FBO for their relentless pursuit of Living the Million Air Brand.

A Mr. Steven Smith, who entered in Million Air Houston, is the winner of our Breitling giveaway. Here is us calling Mr. Smith right after drawing and letting him know he won. He will be flying in and picking up the watch himself this week.

Lyka Salinas, from Million Air SUS, received this award, for 331 updates and additions to CSI preferences, just in the month of October! Way to go Lyka!! Following Basic #12: To provide personal service for our customers and pilots, each employee is responsible for identifying and recording customer preferences.

Million Air Vancouver's tenant donated flying time for Santa for a charity video, supporting the Richmond Christmas Fund toy drive.

Million Air Gulfport's hot fuel team all suited up.

Million Air Syracuse decorating for Syracuse University Parent's Weekend.

Million Air Vancouver wears pink dresses for Breast Cancer Awareness month.

Million Air Moses Lake getting all teams together for the Daily Take Off.

Million Air Vancouver sponsored the Wishes Without Borders and Cops for Cancer bike ride; which benefits the Canadian Cancer Society.

Million Air Albany held their own pumpkin carving contest. Here is the winner, Marawan, with his winnings.

Million Air Orlando's touch of pink for Breast Cancer Awareness month.

Birthday cupcakes for PHJR CSR, Punia Rae-Sang.

Million Air Orlando with air show pilots.

Million Air Austin customer service team ready for a busy F1 race weekend.

Million Air Austin's pink dresses for Breast Cancer Awareness month.

Million Air Austin barista team handing out complementary drinks to customers waiting to leave F1.

Succession Season 4 films at Million Air Burbank.

Million Air Florida Keys dressed up for Halloween.

Osprey at Million Air Honolulu.

Million Air Albany wears pink for breast cancer awareness.

Million Air GPT CSR Kristie's birthday.

Sunset at Million Air Honolulu.

Million Air Gulfport ramp full for the Fly In.

Million Air White Plains hosted the White Plains Youth Bureau for a tour of the facility.

Million Air Albany supporting the NY State Police Ops.

Million Air White Plains sponsored a hole at the Flight Safety golf tournament. 

Million Air Medford ladies take an impromptu photoshoot with a bomber.

FEMA flies into Million Air Orlando after Hurricane Ian to survey central Florida.

Million Air Yuma hot fuels the F18 Red Devils.

Million Air SYR's employee of the quarter, Tyler Wilczek.

College football charters at Million Air Orlando.

Thank you to everyone who volunteered to help Million Air Austin for Formula 1 weekend. The FBO received 221 aircraft between Thursday and Sunday! 

Gil from VCV and Jailene from MFR with General Fogleman at the Airlift Tanker Association convention.

AH-64 Apaches at Million Air Syracuse.

Million Air Albany going through yearly fire training.

Airbus Beluga delivering satellite equipment to NASA at Million Air Orlando.

Million Air Gulfport hot fueling a CH-53.

Million Air Medford de-icing training.

Send your location's happenings, anything and everything, to:

Allison Woolsey awoolsey@millionair.com