"Dear Ms. Gott and Mr. Manning;

I wanted to reach out to you to call attention to one of your Line Service Personnel, Chance Zullo, who went above and beyond the other day when my daughter needed help at the airport terminal. 

My daughter, Sierra, was traveling alone and arrived via the airlines late in the evening when, apparently, most everyone at the terminal had already gone home. She needed assistance finding her luggage and getting transportation, but she couldn't find anyone to help. Her phone was dying, so my wife and I, at home, tried calling the airport help desk, TSA, and airport police desk, but got only answering machines. That's when I thought I would call Million Air and see if you had better contact information. 

Chance answered the phone promptly and, after I explained the situation, volunteered to run over to the terminal to see if he could find my daughter and give her some help, indicating that he wasn't busy at the time. Lacking any other assistance, I accepted his help and waited. Fortunately, my daughter was able to contact me and informed me she had found her luggage and transportation. Much relieved, I called Chance back and called off the cavalry. 

I am a G650 pilot for Jet Aviation and although I wasn't there on the day my daughter needed help, I've been to your FBO in the past and expect that I will be in the future. I hope to meet Chance and thank him personally for his offer of assistance. He stepped up when he didn't need to and should be recognized for it."

-Jet Aviation Pilot

NetJets gives each of their pilots two challenge coins per year to give out to FBO staff for exemplary service. Justine Flores, from Million Air Houston, received one for going above and beyond for Captain Jerry. Pilots let NetJets headquarters know to whom they were given out. We are so proud, Justine! We have a challenge coin recipient in our Million Air family!

Holiday Scented Candles - Million Air Austin has placed seasonal winter candles around the FBO to make guests/pilots feel at home.

Seasonal Lotions - With the weather getting chilly, Million Air Austin wanted to help their customer's hands from drying out. The FBO put seasonal lotions in the washrooms. This small touch goes a long way.

Lyka Salinas, from Million Air SUS, received this award, for 215 updates and additions to CSI preferences, just in the month of November! Way to go Lyka!! Following Basic #12: To provide personal service for our customers and pilots, each employee is responsible for identifying and recording customer preferences.

Million Air Albany has a Timmy the Elf who has been hiding around the FBO. Can you spot him?

Jailene from Million Air Medford won an annual airport competition to design socks for the year.

Million Air White Plains' employee Thanksgiving!

Million Air Jacksonville's employee Thanksgiving!

Lateral Service at Million Air San Antonio.

Florida National Guard coming home to their families after a year-long deployment at Million Air Orlando.

Million Air Vancouver supported the annual RCMP Toy Drive in their community. Hannah and Indigo participated in the dunk tank.

A20 at Million Air Burbank.

Executive 2 at Million Air Houston.

Million Air Orlando's Brenden and Jeff birthdays.

The winners of Million Air Syracuse's Chili Cook-off.

Million Air Orlando had a successful food drive for Kids House of Seminole.

Million Air Gulfport employee appreciation Thanksgiving feast.

Million Air Syracuse lets customers know what they are thankful for (Veterans Day and Thanksgiving).

Million Air Orlando hosted a charter for the University of Central Florida Footbal Team and their donors.

Million Air HPN attended the Business Council of Westchester annual gala!

Million Air Burbank made a get-well basket for Mimi. Mimi is a sweet puppy who just had eye surgery!

Halloween at Million Air Burbank.

A glimpse into the production of Million Air Syracuse's Christmas card.

F18s and C130s on Million Air GPT's ramp.

Farewell and appreciation dinner for Million Air White Plains' JR.

Send your location's happenings, anything and everything, to:

Allison Woolsey awoolsey@millionair.com