Million Air Pride

December 2022

Network News

Hanukkah begins at sunset, Dec. 18

First Day of Winter, Dec. 21

Christmas Day, Dec. 25

Kwanzaa begins, Dec. 26

New Year's Day, Jan. 1

Initial Leadership Orientation, Jan. 10-12. Email [email protected] if your location would like to send someone

"I was not able to start the plane (Cirrus N234AK). Your Team suggested I contact Travis who quickly arrived. He pulled the cowling and confirmed the battery was dead. Zack, Antonio and Dave then helped jump start the engine and assist with boarding the three ladies who were traveling with me. Due to their willingness to help, this unfortunate event resulted in only a 30 minute delay to our planned departure! Please pass along the gift cards with my sincere gratitude for their help. "

– Million Air GPT Customer

Birthdays

Nancy Lawrence, CYVR

Michael Callahan, BUR

Paul Wren, MFR

Cedric Davis, AEX

Justin Carroll, RME

Alexander Derbonne, AEX

Joe Gabrick, FOE

Jose Torres, CWF

Adam Mere, CWF

Donald Harrell, AEX

Alina Segura, RIV

Mohammad Makda, FOE

Jailene Salcedo, MFR

Stacey Bennett, HSA

Shelby Fuller, NYL

Tanner Lowe, MFR

Tommy Kimmes, SYR

David Leland, MFR

Linda Crosser, HSA

Marcos Tiru, CWF

Eddie Karpinski, SYR

Robert Thompson, SYR

Gerardo Zamora, RIV

Morgan Haygood, SFB

Edwin Aguilar, RIV

Zachary Jowers, FOE

Debbie Becker, VCV

Sonya Williams, VCV

Steven Reading, AEX

Sammy Desopo, RIV

Marcus Brown, SFB

Avion Singletary, JRF

Amber Tallada, JRF

Shivhari Chathrattil, SYR

Jessica Lindner, RIV

Chandler Carrothers, RIV

Angeles Garcia, SAT

Wyatt Talbot, AUS

Jennifer Lopez, AUS

Billy Kifer, AUS

Luke Roberts, HOU

Ron Turner, HOU

Donald Smith, HOU

Brincent LaPread, HOU

Hector Sanchez-Perez, HPN

Silvia Serrano, HPN

Mark Schaffner, TLH

Courtney Dickey, TLH

Amarius King, TLH

Kwame James, TLH

Michael Cain, ALB

Noella LaFreniere, ALB

Douglas Melita, ALB

Jay Rockenstire, ALB

Justine Flores, HOU

Kevin Milner, HOU

Jennifer Lopez, HOU

Laura Williams, Headquarters

Brandon Weaver, Headquarters

Chuck Suma, Headquarters

Carla Bright, Headquarters

Betsy Truelson, Headquarters

Jacob Heimbuck, HOU

Jose Dardon, HOU

Alexandra Ferullo, HOU

Michael Barrett, HOU

Emily Crowley, PGA

Jason Yellow, PGA

Pete Mastroianni, GPT

Sean Laughlin, BZN

Kimberly Portner, MTH

Nicholas Maccallini, HOU

Employee Anniversaries

Karli Pickett, CYVR

Rafael Mares, BUR

Manuel Hirujo, NYL

Ian Rogge, JRF

Lysvette Sanchez, RIV

Braydon Spencer-Tolentino, JRF

Janet Keith, Freeman

Brittany Radley, SYR

Raymond Burton, SYR

Cindy Smith, VCV

Ryan Hart, NYL

Michael Palmer, FOE

Judith Sandoval, NYL

Ethan Carnahan, CWF

Marcos Tiru, CWF

Donald Harrell, AEX

James Boyanton, HSA

Jailene Salcedo, MFR

Chad Newbill, HSA

Blane Diefenderfer, AEX

Melody Gros, AEX

Aaron Hobgood, MFR

Patrick Oakes, SYR

Timothy Curry, AUS

Yazmi Cruz Morales, AUS

Allison Woolsey, Headquarters

Michele Bowick, ALB

Debra Gonzales, Headquarters

Warren Benson, HOU

Sofia Robinson, HOU

Katelyn Ebdon, HOU

Marshall Beyer, HOU

Pete Mastroianni, Headquarters

Luke Marsh, BZN

Angel Garcia, GPT

Isaac Thomas, VQQ

Chelsey Dukes, VQQ

Ricardo Quinones, MTH

Exemplary Service

IND Customer Email

"Dear Ms. Gott and Mr. Manning;

I wanted to reach out to you to call attention to one of your Line Service Personnel, Chance Zullo, who went above and beyond the other day when my daughter needed help at the airport terminal.

My daughter, Sierra, was traveling alone and arrived via the airlines late in the evening when, apparently, most everyone at the terminal had already gone home. She needed assistance finding her luggage and getting transportation, but she couldn't find anyone to help. Her phone was dying, so my wife and I, at home, tried calling the airport help desk, TSA, and airport police desk, but got only answering machines. That's when I thought I would call Million Air and see if you had better contact information.

Chance answered the phone promptly and, after I explained the situation, volunteered to run over to the terminal to see if he could find my daughter and give her some help, indicating that he wasn't busy at the time. Lacking any other assistance, I accepted his help and waited. Fortunately, my daughter was able to contact me and informed me she had found her luggage and transportation. Much relieved, I called Chance back and called off the cavalry.

I am a G650 pilot for Jet Aviation and although I wasn't there on the day my daughter needed help, I've been to your FBO in the past and expect that I will be in the future. I hope to meet Chance and thank him personally for his offer of assistance. He stepped up when he didn't need to and should be recognized for it."

-Jet Aviation Pilot

NetJets Challenge Coins

Justine Flores

NetJets gives each of their pilots two challenge coins per year to give out to FBO staff for exemplary service. Justine Flores, from Million Air Houston, received one for going above and beyond for Captain Jerry. Pilots let NetJets headquarters know to whom they were given out. We are so proud, Justine! We have a challenge coin recipient in our Million Air family!

Ideas Worth Sharing

Holiday Scented Candles - Million Air Austin has placed seasonal winter candles around the FBO to make guests/pilots feel at home.

Seasonal Lotions - With the weather getting chilly, Million Air Austin wanted to help their customer's hands from drying out. The FBO put seasonal lotions in the washrooms. This small touch goes a long way.

Social Media Pictures of the Month

Don't forget to hashtag #DailyMillionAirPhoto when you post a picture and tag @MillionAir_FBOs in your posts!

CSI User of the Month

Lyka Salinas, from Million Air SUS, received this award, for 215 updates and additions to CSI preferences, just in the month of November! Way to go Lyka!! Following Basic #12: To provide personal service for our customers and pilots, each employee is responsible for identifying and recording customer preferences.