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Key Features
* Stay Current:
keep up-to-date on Mitel's software releases and take advantage of new functionality and expanded interoperability
* Reduce Risk:
address system issues through software updates and support from Mitel's highly skilled technical resources partnered with MidCo
* Be Proactive:
Mitel's Fault and Performance Management application enables early identification and resolution of critical and major issues
Key Services
* Mitel Technical Support
* Bug Fixes
* Entitlement to Software Releases
* Entitlement to Fault and Performance Management Application
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For A Limited Time Only: Mitel Software Assurance Re-Enlistment Fees Waived!
Until January 31st, 2017, Mitel is offering to waive re-enlistment fees for Mitel Software Assurance & Support for currently unsubscribed products (Bulletin #PB20160199).
This limited-time offer applies to Software Assurance purchases made during the period of December 15th, 2016 to January 31st, 2017.
For those of MidCo's Mitel clients not currently covered, please contact your MidCo Account Executive today or simply email
sales@midcosystems.com
to request a quote!
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Repair Services:
Something not working? MidCo's convenient repair services are available for the repair of Mitel products.
Managed Services: Proactively manage your voice solution and minimize downtime with Mitel Managed Services.
Customer Care: Mitel service agreements are designed to save you time and money, and are available in a variety of packages designed to accommodate the different levels needed by each customer.
As a direct complement to Mitel warranty and r
egional service agreements, the Software Assurance & Support Program strengthens the value of investment in a Mitel Unified Communications Solution with a direct focus on generating financial, operational and strategic returns over the long-term.
Life Cycle Cost Certainty:
Long-term investment protection.
Financial ROI -
Reduce risk by ensuring life cycle cost certainty and investment protection for long-term supportability.
Service Improvement:
Gains in productivity and efficiency.
Operational ROI -
Generate service Improvements through company-wide productivity and efficiency gains.
Continued Unified Communications Evolution:
On-going access to the latest software releases.
Strategic ROI -
Ensure your business has a competitive edge with access to the
latest software updates and new Unified Communications functionality.
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Mitel Software Assurance Purchase Options
Mitel Software Assurance and Support is a subscription service on Mitel software products that entitles access to:
- Software updates for patches and fixes.
- New software releases for enhanced functionality.
- Mitel Technical Support resources, exclusively for Mitel-certified Technicians, which includes call-in, web ticket, and Mitel Knowledge Base support.
Standard Software Assurance and Support
Mitel's core software support offering includes access to call-in technical support services during normal business hours (8x5),
access to new software releases, updates, and online knowledge base.*
Premium Software Assurance and Support
Mitel's enhanced software support offering
extending Standard Software Assurance and Support with 24/7 technical support coverage.*
This offering also includes a Mitel Performance Analytics (MPA) license entitlement. MPA is fault and performance management software that features secure remote access, 24x7 performance monitoring, and real-time alerts.
Subscription Terms
One to five year subscriptions can be purchased. Subscription dates can be aligned to your business needs - for example, with your budget cycles or your provider support agreements.
Point of Sale
A Software Assurance subscription is recommended to be purchased along with your new Mitel product. Specific products, such as MiVoice Business, MiCollab, and MiContact Center, require a minimum one year subscription with a new product purchase.
Re-Enlistment
If coverage has expired, there is the option to re-enlist in the program at any time to reinstate coverage and take advantage of new product features and releases. Re-enlist fees may apply.
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Click on the Upgrade Mouse to Schedule Your Upgrade Today!*
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For those clients currently covered under a maintenance contract, MidCo invites you to schedule your upgrade!*
Purchasing Software Support keeps your system in compliance with the manufacturer, eligible to receive upgrades, technical support, and new feature notifications.
*Please note, 1) depending on coverage, MidCo labor charges may apply and 2) your computer hardware must meet minimum
operating specifications to receive the upgrade. Should minimum computer specification not me met, charges may apply.
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We Invite You to Learn a Bit More About Us Some may only know MidCo for our telecommunications work and some for just our security work. The truth is, MidCo does all of those things and much more. It's MidCo's people, our relationships with our manufacturers, and our clients that have made MidCo Inc. a leading telecommunications and security systems integrator, ranking highly (28) in the Top 100 security system integrators as per Security Design Magazine (SDM), named past Integrator of the Year Honoree (SDM), and one of the top 600 specialty contractors in the United States.  Utilizing our 56-plus years of experience, MidCo offers its nationwide clientele one source for the successful deployment of integrated network, IP telephone and electronic security systems. MidCo serves its national clients through its membership in Security-Net, an international network of independent security systems integrators. One of MidCo Inc.'s founding principles was and continues to be, customer service.
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Give MidCo a Call - See How We Can Help!
We know you have options.
We will always work to be your best option.
We will earn your business by offering real differences backed by measurable results. Check in with MidCo from time to time to see what's new in VoIP business phone systems, IP security cameras, access control, intercom and paging, mobile office phone technology, network video recording (NVRs), emergency mass notification, visitor management, wireless access points, and network switches! MidCo remains, Connected to your Success!
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