READY, SET, GROW your mobile notary business in 2020 with the following tips:
Answer Your Phone
Not answering the phone is the easiest way to miss an opportunity. Potential customers will quickly move on and call their next option. Consider setting up a special voicemail that let's callers know you are in a signing, would love to service their request with your flexibility and large coverage area, and will call them back ASAP!
Be Extremely Time Sensitive
If there is an issue or error with documents that creates any type of problem, it’s imperative that you take action to fix it with urgency. This can be an error that prevents the signing from occurring or an error you made that prevents the documents from being processed. Either way, your quick reaction and willingness to resolve the problem will win you praise with your client. Mistakes happen, but it's often the way they are resolved that the client will remember.
"Up" Your Technology Game
Love it or hate it, being familiar with the latest technology will create efficiency and impress your clients. Take the time to learn about what's out there and speak to fellow notaries to discover the latest tools. "If you're not changing, you're not growing!"
Respond to Your Clients How They Prefer
If they like to communicate via text, text them. If they like to call, pick up the phone and give them a ring. Paying attention to this detail will really impress your clients, and more importantly, it will make them feel comfortable. Impressed and comfortable clients equals more business for you!
