JANUARY 29, 2025

Key Questions to Ask during OEP

When it comes to retention, the first 30 days after a member's effective date are critical. It's important to reach out to members and check in; remember, you are usually their first contact with their new Medicare plan. Here are some questions to jumpstart your conversation with them.

1. Have you received your member ID card in the mail?
2. Have you received your MyChoice/Healthy You card in the mail?
3. Have you needed to contact your PCP since your plan started?
4. Have you needed to contact your pharmacy since your plan started?
5. Have you set up your online account on the MyMolina member portal?

If you need assistance, please contact your Broker Channel Manager or Broker Services.

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