FEBRUARY 12, 2025

Love Languages:

Talk to Your Members

What do members want most? Ask them!

• Health care benefits: It's important to stay healthy!
• Ask if they need a review of their benefits
• Remind them how our provider list keeps growing; help them find a provider here. (Tutorials for you are available on the Molina Agent Center!)

• Multi-language materials: Let them know we have member materials available in lots of languages.
• Do they need a benefits brochure in Spanish? A dental brochure in Korean? A MyChoice card brochure in Cantonese?
• We have them; you can find the full list here on the Molina Agent Center.

• Customer experience: Review their experience so far.
• Ask if you can assist them in any way with utilizing the plan. Get them to the right resource if you cannot assist..
• Offer to send them a new flyer for members called "Medicare: What to Expect Next. " These may be ordered through the BSU, from your BCM, or downloaded as a PDF from the Molina Agent Center.

In Case You Missed It

This document is not intended for marketing purposes or public distribution and is considered “Confidential Information,” as defined in your Agreement with Molina Healthcare, Inc. (“MHI”). Any dissemination or distribution of this material is strictly prohibited and may result in corrective action up through termination of your contract with Molina Healthcare, Inc. Agents must be ready to sell, which means certified, contracted, licensed in the applicable states and appointed by Molina Healthcare, Inc. in accordance with state law prior to engaging in the sale of Molina Healthcare products.