Molina Matters

OCTOBER 19, 2022

New & Exciting

It's All About Our Members

Engaging with members goes far beyond your initial sales presentation. Members want to know that you and our health plan are

here for them all year long.

As we spend time with members during AEP, here are some tips to convey the ongoing

value of the Molina member experience.

Enrollment

Think like a

member does!

What do they see as their most critical healthcare need?

Enrollment is more likely if members recognize Molina as their problem-solver.*

Help with groceries?** Explain the MyMolina/Health You debit card benefits.
Lack of transportation? The debit card can help, and we also offer telehealth services.
Problems with their teeth? Show them the dental benefits included in our MA plans.
Vision issues? Mention eye exam and eyewear benefits.
Hearing loss? Hearing aids are a covered benefit.
Looking for a fitness plan? We offer the Silver & Fit program, as well as no-cost access to fitness centers, workout videos, a home fitness kit, and more.

*Benefits vary by plan. **Eligibility requirements apply.

Engagement

Engage with members to earn their trust.

Establish yourself as the single point of contact for their

health concerns.

Explain what to expect after enrollment:

Acknowledgment of Enrollment Letter
Confirmation of Enrollment Letter
Brochure called "What to Expect Next"
Member ID Card and Welcome Kit
Health Risk Assessment (if not completed during enrollment)
Welcome Call
Healthy Living Calendar - coming December 2022

Demonstrate how to use the member resources:

Education

Education promotes independence.

Show your new members how to find and bookmark informative content

on our website.

Molina Healthcare YouTube Channel, dozens of videos including our onboarding video series
Molina Caregiving is a new website available this week, featuring care information for caregivers and members, state-specific resources, and information from our medical team
Molina Staying Healthy has content on women's health, chronic conditions, and much more
Molina Help Finder provides information in your community on financial assistance, special health needs, food pantries and more
Be Prepared for a Disaster offers important guidance on how to stay ready for and get help during an emergency

In Case You Missed It

Broker Material Request Form

PHE.gov/Emergency/News

FEMA Disaster Declarations

Molina Certification Job Aid

Guidelines for CVS Events

Molina Matters for Brokers 10.12.22

Broker Certification

Reminder: Medicare Marketing Events

Information You Need

ARE YOU 2023-CERTIFIED?

AHIP:

For 2023, we are partnering with AHIP Medicare Training and offering a $50 discount if you use Molina's link and pass the training.

Molina Medicare Certification: The certification portal is OPEN and ready for you to become Molina-certified for 2023.

Broker Services Unit

Phone: (866) 440-9788

Fax: (866) 891-2422

The BSU is excited to announce limited weekend hours for your convenience!

Our hours from

Oct. 10-Oct. 22 will be:

Mon. - Fri. 6 a.m. – 6 p.m. MT

Saturday 8 a.m. – 2 p.m. MT

Rely on our Resources

Please visit the Molina Agent Center to learn about:

Molina lines of business
Partnership opportunities as brokers and agents
Enrollment and Marketing Toolkit
Molina agent resources and contacts
Upcoming training and events

What's available?

On the Molina Broker Portal you'll find:

Enrollment and disenrollment information
Demographics
Job aids
Contracting and commissions information
Book of business reports

This document is not intended for marketing purposes or public distribution and is considered “Confidential Information,” as defined in your Agreement with Molina Healthcare, Inc. (“MHI”).
Any dissemination or distribution of this material is strictly prohibited and may result in corrective action up through termination of your contract with Molina Healthcare, Inc.
Agents must be ready to sell, which means certified, contracted, licensed in the applicable states and appointed by Molina Healthcare, Inc. in accordance with state law prior to engaging in the sale of Molina Healthcare products.