Beginning today, a security update will be activated in your keyboxes.
Once the update is turned on:
· eKEYs with versions below 2.0 of the eKEY app will not be able to open keyboxes. Individuals who do have not the current eKEY app on their device will be required to download the latest version. Updates to the Supra eKEY app for Android and Apple are available from the respective app stores. Our records show there are very few agents that do not have the newer eKEY apps.
· Some older smartphones and tablets will no longer be able to open keyboxes. This includes Palm, Windows Mobile, BlackBerry OS less than 4.5, and Apple OS less than 4.3. Our records indicate there are no older device users in your organization.
If you have any questions regarding the update, please contact the Supra call center at 877-699-6787.
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