March 27, 2020 Update
Florida A&M University is closely monitoring the Novel Coronavirus (COVID-19).
The University remains open for business even as we carefully observe federal and state safety and health protocols.
Announcement on Housing and Meal Plan Refunds and Moving Out Procedures
March 27, 2020
To: Parents and Family, Students
Dear FAMU residents,
FAMU’s highest priority is the health and safety of our community. As the COVID-19 crisis rapidly evolves, and in accordance with guidance from local, state and federal officials, we have important and timely new instructions to share with our on-campus residents. We deeply appreciate your continued patience, cooperation and understanding as we work together to protect our campus and the surrounding community.
We have developed the following plan to credit housing and meal plan charges and complete a safe and orderly move out for those students who are able to do so. As always, we will work with any residential student who does not have another suitable option for housing so that the resident can remain in campus housing.
The refunds will initially appear as credits on your iRattler account if you have an outstanding balance it will offset amounts owed to the University and any remaining credits will generate a refund.
In order for the plan to work smoothly, we divided residential students into two categories: (1) those who are physically present on campus at this time and (2) those who are not physically present on campus at this time. Please see the category below that describes your situation for specific instructions.
RESIDENTS WHO ARE PHYSICALLY PRESENT ON CAMPUS
All residents currently residing (physically present) on-campus must vacate their room by noon on Monday, April 6, 2020, UNLESS you fall into one of the categories below and obtain approval from University Housing:
• International students unable to travel or concerned about not being able to return to FAMU when in person classes resume
• Residents without permanent housing or who are unable to return home
• Residents whose guardians are considered higher risk (compromised immunity, pre-existing conditions, positive COVID-19 test or self-isolating, or high-risk communities)
• Residents with other hardships (to be reviewed on a case-by-case basis)
Requests for exceptions must be received by email to email@example.com no later than 9 a.m. on Tuesday, March 31.
You will be notified via email from University Housing if you are granted an exception.
At noon on Monday, April 6 , all student card access to residential buildings and meal plans will be deactivated UNLESS a student has been approved to stay for the remainder of the semester.
With the exception of those approved to stay, FAMU will end all residents’ current housing agreements and issue a credit to their iRattler account for rent from Monday, March 23, through the remainder of their housing agreement.
Those residents approved to remain on-campus may need to relocate from their current room to another building or area of campus later in the semester, to be determined; however, their current housing rate will be adjusted to the new facility rate.
3:50 p.m. March 27, 2020 Advisory
Starting 5 p.m. Friday, March 27, 2020, the FAMU Office of Instructional Technology will be providing 24/7 live help desk support for students, faculty and staff.
By calling 850-599-3460, members of the University community can receive technology help on password changes, connecting with an instructor or figuring out Zoom and Blackboard. The help desk professionals work for a vendor retained by the University and have been trained to deal with FAMU-specific issues.
For the last few weeks, OIT have been providing help desk services for students, faculty and staff from 8 a.m. to 11 p.m. on weekdays, 10 a.m. to 7 p.m. on Saturdays and 1 p.m. to 10 p.m. Sundays.
Working with Library Services and the Department of Academic Affairs, OIT has provided laptops to loan to students to enable them to participate in online and remote instruction.
“The OIT is the frontline from a support and training standpoint for all faculty, students and staff,” said Robert Seniors, OIT associate director.
or visit FAMU.edu/coronavirus for updates