National Data on Medicaid Renewals Demonstrates Arizona’s Success
The CMS data is a snapshot of Arizona’s first month of renewals and does not reflect the current reality; the current Arizona Renewals dashboard is more illustrative of where the state stands today. Since April, AHCCCS has used its renewal data to learn in real time from the experience of members and how to better serve them through the renewal process.
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Address Change Chatbot Helps AHCCCS Members Update Their Contact Information to Prepare for Renewal
AHCCCS launched a new feature that makes it easy for members to update their contact information. Sam, the chatbot on the Medicaid eligibility website www.healthearizonaplus.gov (HEAplus), can now process address changes directly in chat, in English and Spanish, with no need for the member to log into their HEAplus account.
Since launching at the end of June, more than 2,000 AHCCCS members have successfully updated their contact information in the chatbot in less than 3 minutes, on average.
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Nearly 70% of Medicaid Beneficiaries Renewed in June Kept AHCCCS Coverage
On July 10, AHCCCS released its monthly Medicaid renewal data dashboard detailing progress since the regular renewal process began on April 1, 2023.
In the month of June, 67% of the renewals initiated were automatically determined to be eligible to maintain AHCCCS coverage. The automatic, also called ex parte, process requires no response from the member and no action from a State employee. Approximately 25% of all individuals who have been disenrolled for not responding to AHCCCS have taken advantage of the 90-day window to finish their renewal.
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AHCCCS Holds Forum for Public Comment on Caregiver Benefits for Parents
AHCCCS has opened a public comment period through August 21, 2023, to solicit input on the request for federal approval to extend Medicaid reimbursement to parents who provide caregiver services to their minor children.
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AHCCCS Director Presents at The Hertel Report State of the State Meeting
AHCCCS director Carmen Heredia presented data and updates at The Hertel Report’s summer State of the State meeting in July. The annual meeting brings health care leaders from around the state together to discuss health care system issues that impact all Arizonans. In this year’s meeting, Director Heredia discussed the agency’s progress with the return to the regular renewals and its most recent monthly renewal dashboard. Attendees also heard other speakers’ updates about Arizona’s health care marketplace, Medicare, Accountable Care Organizations, rising health care costs, and Arizona’s uninsured rate.
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Hear Christine Holden, AHCCCS Tribal Liaison, on Native Talk Radio
Christine Holden, AHCCCS tribal liaison, was interviewed on Native Talk Radio this week about her role at the agency, how Native American members can engage with AHCCCS, and what they need to know about the Medicaid renewal process.
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Parents as Paid Caregivers Waiver Public Forum #2
Wed., Aug. 2, 1:00 p.m.—3:00 p.m., online on Zoom
Jacob’s Law Training
Thurs., August 17, 10:00 a.m.— noon, online on Zoom
This training will cover Jacob’s Law, the DCS placement packet, legal rights and protections of children and resource parents, and covered services.
OIFA Health Care Navigation
Tues., August 22, noon—12:30 p.m., online on Zoom
Join us to learn about Behavioral Support Services and how they can support members with a behavioral health condition.
Office of Human Rights Training: Court-Ordered Evaluation & Treatment for Individuals Living with a Serious Mental Illness
Thurs., August 24, 10:00—11 a.m., online on Zoom
This training will cover what behavioral health services are covered, specifically for those with a Serious Mental Illness (SMI) designation.
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