The City of Moreno Valley prides itself on our high Customer Care Standards. Two of the City core standards are “Knowing First Impressions Matter” and “Knowing our Business.” Our professionalism is judged based on appearance, attitude, manners, knowledge and abilities. To provide accurate information to our customers, our staff must know their jobs and have a thorough understanding of agency processes. It is critical that they conduct research and keep up-to-date with industry best practices. We are proud of the respect our staff has garnered and that our staff are being sought out to represent their industry expertise at the regional level. Where possible our staff members participate in and team with other industry professionals, keeping the City of Moreno at the cutting edge as a model to follow. Some excellent examples where our Community Development Department staff has showcased these key customer care standards include:

 

Building & Safety Division Supervisor James Verdugo was recognized for completing the prestigious California Building Officials (CALBO) Leadership Academy. CALBO is a non-profit corporation dedicated to promoting public health and safety in building construction through responsible legislation, education, and building code development.

The core curriculum of the Academy includes concentrated instruction on Building Department administration, budgeting and finance, advocacy, communication and critical thinking. With these enhanced skills James is better equipped to “Know our Business, one of the City of Moreno Valley's Customer Care Standards.”