Spring 2020
Mosaic Medical’s mission is to provide high quality care, accessible to everyone in Central Oregon. In response to the outbreak of COVID-19, we have implemented video and phone visits to meet patients where they are in this challenging time while still offering some clinic services.

Whether on the phone, over video, on the MyChart patient portal or in one of our clinics, we are here for you and the community. In addition to primary care, we are holding virtual behavioral health visits and have launched a behavioral health hotline for our patients. We are also connecting patients to community resources and are able to help anyone in the community sign up for OHP over the phone.

Along with a number of our primary care clinics open for necessary in-clinic visits, our dental clinics are still available for urgent dental needs and our new Prineville pharmacy is open for medication needs. The Mosaic staff supporting these services and many other frontline healthcare workers are going to work each day to care for us, and we owe it to them to do what we can to flatten the curve.

Staying home while staying connected will save lives. We need to hold fast now more than ever despite our regional COVID-19 cases looking low. Our physical distancing is working and we can only continue to keep those numbers low if we stay the course.

I urge you to continue to spread this message with your friends and families and please do not hesitate to stay connected and reach out to us at 541-383-3005. Mosaic is here for you and the community.

Be safe and stay well ,

Megan Haase, FNP
Chief Executive Officer
Mosaic Medical's COVID-19 Response
Below is a quick snapshot of Mosaic’s work over the last month to keep our staff, our patients and our community safe:
Mosaic transitions more than 85%
of staff to work from home while maintaining clinic hours in Bend, Redmond, Madras and Prineville. Virtual primary care visits soar to nearly 1,000 a week by the end
of March.
Our Behavioral Health
Consultants begin making wellness calls to vulnerable patients and launch a hotline to support those susceptible to anxiety, depression
and substance abuse.
Mobile Clinic staff
to continue safely serving
patients experiencing
homelessness in
Central Oregon.
Mosaic launches an effort to
connect with patients, complete MyChart sign ups and collect data, resulting in a 900% increase in outreach calls.
Community Health Workers at Mosaic compile Google Docs to track the availability of food, shelter and other resources; this information is later used to launch the Central Oregon Resource Directory .
Our Clinical Educator leads a team
in the development of a centralized inventory system, trainings, and conservation strategies for Personal Protective Equipment (PPE ).
Other Happenings
Ariel Monteau, RN, MSN, CNS examines a freshly laundered pile of homemade cloth masks donated
to Mosaic Medical.
Cloth Mask Donations Now Accepted

Mosaic recently made the decision to accept donated cloth masks. The masks are collected, laundered and distributed to patients and staff members who are not working directly with patients.

If you wish to donate masks, you can drop them off at select locations in Bend, Prineville and Madras.
To learn about other ways you can support Mosaic, please click here .
Mosaic Pharmacy - Prineville
is Open!

Mosaic opened its first retail pharmacy in our Prineville Clinic on Mar. 30. In light of COVID-19, the pharmacy is offering curbside pickup and mail delivery of some medications.

The opening is an important step in increasing access to safe prescription services in Crook County, which previously had one of the lowest number of pharmacies per capita in the West.
Retail pharmacist Alison Hoffman, PharmD, RPh
working in the new pharmacy space.
OHP Enrollment Efforts Are Ramping Up

Mosaic is ramping up OHP enrollment efforts to help the unprecedented number of Central Oregonians who have lost jobs or seen a reduction in income due to COVID-19.

Those interested can call 541-383-3005 to make an appointment. Note: users do not need to be Mosaic patients to access this service.
Timely Advice from Mosaic Providers is up on the Blog

Our behavioral health team has sprung into action, publishing several blogs on topics ranging from sleep to self-care and stress reduction for parents in the time of COVID-19.
In this blog post, Lindsey Overstreet, LCSW, MSW provides tips to help parents manage stress at home.
The new RV features a new mosaic motif which is a direct visual representation of our name, our work and
our diversity.
A New Mobile Clinic is Headed to Town

Thanks to the generosity of local supporters, Mosaic's Mobile Clinic will transfer operations to a safer and more robust Winnebago RV next month. The new RV will enable the mobile team to better serve those experiencing homelessness in Central Oregon.

  • Collins Foundation
  • Oregon Community Foundation
  • Brooks Resources
  • Cow Creek Umpqua Indian Foundation
  • First Interstate Bank Foundation
  • Central Oregon Realtors Association
  • And many community members
Mosaic Medical is a nonprofit community health center that serves all Central Oregonians, regardless of life circumstances. Through a network of 15 clinics, we offer integrated health services that address each patient’s medical, dental, behavioral health, nutrition and medication needs. Our care is never influenced by how much
money our patients make, what language they speak or the status of their insurance coverage. Mosaic Medical provides quality care for all.
Connect with us: 541-383-3005 / mosaicmedical.org / mosaicmedicalpediatrics.org / facebook / instagram