3) Tracking. While Key Performance Indicator (KPI) selection varies, wellness referral program metrics should be methodically evaluated. For each criterion, with accurate baselines as starting points, we seek to measure monthly, quarterly and annual velocity of:
- # of potential referral names
- # of referral appointments
- # of new patients helped in some manner
- Incremental revenue
We also analytically compare comorbidity subjects to one another. For example, do metrics show your team is more comfortable talking about the risk of falls or dementia than ototoxicity or heart disease? Remarkably, the fascinating nuances of how hearing loss relates to each comorbidity are complex, thus the frontline's imperative to consistently share reputable knowledge. While medical conditions such as diabetes may increase hearing loss risk, it is hearing loss that may increase the risk of falls or combined with vision loss, reduce ability to effectively manage activities of daily living. With each medical relationship and interrelationship distinguished, your expert team should thrive by explaining them best.
Whatever your training protocols are and tracking preferences may be, count on us to be hands-on helpful.
Having talked about TEAM efforts and the 3 Ts, next week’s issue will feature a “Just 3 Words” conceptual roadmap, tracking format examples and novel ideas for results-driven motivational contests. With behavioral coaching, healthy competition will persistently reward your patients, practice and community.