Insights for June 2025

 

Welcome to our Monthly MCI Updates email! We will be sharing the latest updates from MANNA and Feeding America on MCI, MANNA-wide stats, and monthly focuses for our agencies.

MCI Support

Need help with MCI? There are several ways to get additional support:


1) Email MCI@mannafoodbank.org with any questions or request to schedule a virtual call.


2) Use Microsoft Bookings to schedule a virtual call.


3) Call or email one of our team members directly.


Scroll to the end of this newsletter for team member contact information.

SPOTLIGHT: Intake Form Changes + Website Updates

Street Address is no longer required for completing neighbor intake!


Neighbors now have more flexibility in their responses during the intake process for both Food Pantry and TEFAP intake. Food Pantry forms require only State, County, and Zip, while TEFAP requires State and County. This should now be reflected on all forms in MCI.


Agencies are still welcome to collect other address information if it is helpful to your operation. If your agency has any questions, please reach out to one of our team members.


Click the button below to check out our website where you'll find all the most up-to-date resources for completing neighbor intake, including the updated paper intake forms.

 

Food Pantry Form

 

TEFAP Form

 

MONTHLY FOCUS: Mountain Card Order Form



Our Mountain Card Order Form is now available HERE.


This form is intended for agencies that have already been trained to use Mountain Cards. If you're interested in getting Mountain Cards for your agency, please reach out to our team!


Moving forward you can find the link on our website and at the bottom of this newsletter.


REMINDER: Updating Event Schedule for July 4th

Remember that MCI automatically deactivates holiday events. If your agency will be hosting an event this Independence Day (Friday, July 4th), it will need to be reactivated from Admin settings.


Click here to download instructions on updating an event schedule in MCI.


May 2025 - Full Agency Snapshot

 
 

Feeding America Feature Updates + Fixes


Enhancements:

  • Confirmation texts and emails now display the event program location name.
  • The visit date and time now appear under a Household Profile's Visit History. 



Bug Fixes:

  • When merging duplicates, Last Visit date incorrectly displayed a previous visit date. This issue has been resolved.
  • Several users reported the data export would generate an expired or non-downloadable file. These issues have been resolved. 

Contact + FAQs

General Team Email: MCI@mannafoodbank.org

Devin Browning



Mountain Community Insights Coordinator - Training

dbrowning@mannafoodbank.org

Mobile: 828-222-0870

Helen Wiltsey


Mountain Community Insights Manager

hwiltsey@mannafoodbank.org

Mobile: 828-367-7282

Megan Sencabaugh


Mountain Community Insights Coordinator - Data

msencabaugh@mannafoodbank.org

Mobile: 828-222-0871