Multi-Factor Authentication Now Required on OIC Accounts

An update from Penn National Insurance and

Your Independent Agent

5.19.25

Penn National Insurance is now requiring multi-factor authentication on all Online Insurance Center (OIC) accounts.

When you log in, the MFA pop-up will default to your email address. Contact methods can be added or changed on the Update Contact Information page.

After clicking submit, you will see a pop-up to enter the MFA code, which will be sent to the selected contact method.

Claims Service Achieves 'Superior Rating'

For the sixth consecutive year, Penn National Insurance has achieved a "Superior Rating" for Personal Lines Claims Customer Experience as measured by Ward’s Experience Monitor program, powered by Inpoint.

Aon’s benchmarking division, Ward Group, is the trusted leader of benchmarking and best practices services for the insurance industry. For the past 30 years, Ward Group has analyzed key financial and customer experience aspects of property-casualty insurance companies, identifying the top performers.

PennNationalInsurance.com | 800-766-2245