MyAccount Minute: July 2023

July 2023

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Recent Software Updates

reCAPTCHA option available for the feedback form to reduce spam emails

Auto Pay Activity and Bill Delivery Activity added to Account Information screen, accessed by clicking on the account number in the search results screen

Payment Made report now includes whether the payment was made by Auto Pay and also includes the Saved Payment Method used

FEATURE HIGHLIGHT: Coming soon! Customers can log into MyAccount directly from the utility's website landing page.

More convenient for customers, the log in screen will be embedded on your utility website landing page. Customers will be able to:

Create a user account (register) in MyAccount

Reset their MyAccount password

Note that this will be automatically available to utilities that use the WPPI Website Service. The embedded login screen will be added to sites beginning in August. Watch for more details!

If your utility doesn't use the WPPI Website Service, we can provide the instructions for adding the embedded login screen to your site's homepage for your web developer. Contact Beth Carlson for details.

For more information about the WPPI Website Service, contact Steve Lightbourn.

DID YOU KNOW?

System Messages can help you get information out to your customers quickly and easily

There may be times when you'd like to reach customers with some simple information. The System Message tool can help!

Messages can be sent to customers by rate class or service type
Recipients can be filtered by type of email notifications they have already received
Once the list is filtered for targeted recipients, just create your message and send

Some possibilities for System Messages: hydrant flushing; tree trimming; brief planned outage; system maintenance; other ideas to share? System Messages can be a nice compliment to social media posts you may already be doing.

Find the System Message tool in the Admin menu: Message Center > System Messages

For more information or assistance, contact Beth Carlson .

New MyAccount branded promotional materials available soon

MyAccount will soon have promotional materials branded with a unique logo. Its purpose is to help customers easily recognize MyAccount as their utility's easy-to-use online tool for account management and associate multiple benefits to the MyAccount brand.

Promotional materials will highlight the main benefits of MyAccount:

Convenience
Control
Safety/security
Savings

Bill inserts, social media content, updated web content and newspaper ads will be available. As always, the WPPI Marketing Team can help with customization of all materials.

Interested in the new MyAccount promotional materials? Contact Kelly Davis or Steve Lightbourn.

There's still time to join your colleagues for MyAccount Refresher Training

MyAccount Refresher training will be an opportunity to relearn the basics as well as dive into some lesser-known MyAccount features, and how everything works together for the best customer engagement experience. There will also be a discussion about the tools available to help your utility communicate MyAccount's benefits to your customers.

MyAccount Refresher 101 - We'll review how all of the pieces of MyAccount work together, from NorthStar to InfoSend to Energy IP and your payment processor (especially behind the scenes), and explore some of the features that are particularly useful to customers as well as customer service support staff.

MyAccount Refresher Advanced - This session will take a deeper dive into Admin user functionality along with the tools available to make supporting customers easier. We'll also talk about some common issues and how to solve them.

In-person training will take place:

Kaukauna - Thursday, August 3

Independence - Tuesday, August 22

Schedule at each location:

10:00 a.m. - 12:00 p.m. MyAccount Refresher 101

12:00 p.m. - 1:00 p.m. Lunch

1:00 p.m. - 3:00 p.m. MyAccount Refresher Advanced

Have questions and need answers?

Check out the MyAccount FAQs document! It has answers to the most commonly-asked questions about MyAccount from across the WPPI membership.

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