MyAccount Minute: September 2023

September 2023

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Recent Software Updates

Error when enrolling in NorthStar Auto Pay/ACH/PAP through MyAccount on some accounts has been resolved

Customers can group multiple meters into Meter Groups on the dashboard pages, making their usage data easier to manage (see Feature Highlight below)

Inactive accounts now appear at the bottom of the "Property" dropdown menu in the Dashboard view

Recent Mobile App Updates

Push notifications setup screen prompt on first log in

New "Featured" toggle on custom widgets to highlight utility-specific custom widgets

FEATURE HIGHLIGHT: Meter Groups

Customers with multiple accounts and multiple meters can better organize and manage their usage information with Meter Groups

Grouping meters in a way that makes sense to customers' unique situations can help them more easily track their usage. Meters can be grouped by service, rate code, or location, and given a unique group name.

Meter Groups are accessed by clicking on the blue 'Select Property' tab on the Dashboard screen. Customers can add a meter group, edit an existing meter group, or delete a meter group.

Account names can also be updated through the Meter Groups settings. Customers can easily identify their accounts by a familiar name instead of account number by clicking on 'Edit' beneath the account information while in the Dashboard

Contact Beth Carlson for more information on how you can help customers use Meter Groups.

DID YOU KNOW?

Admin users can see the status of notifications sent to customers by running a simple report.

Go to Reports > Notifications > Consumer Notifications Sent
Enter the Start and End Dates for the period of interest
Select the Message Type of interest

The report will display all customers to which that notification type was sent during the period.

The report will also display the time the message was delivered, the time (and if) the message was opened, and whether the the message was undeliverable and why.

Notification reports can help track how effectively customers are receiving important and timely account information.

MyAccount Landing Page - New Look!

As part of the new MyAccount branding effort, the main landing page to all MyAccount sites will be getting a fresh, new look.

Updates will be made to sites over the next several weeks. Account log in, account creation, and password reset functionality will not be affected. Embedded log ins from the utility website will also not be affected.

Get a sneak peak here.

Have questions and need answers?

Check out the MyAccount FAQs document! It has answers to the most commonly-asked questions about MyAccount from across the WPPI membership.

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