Approximately 8,000 surveys were distributed this summer to gather feedback from current MyChart users in an effort to enhance the patient experience and interaction with the portal. A total of 1,850 surveys were completed, either partially or in full.
While users are enjoying having electronic access to their health records, we did receive an overwhelming number of requests to make more data available in MyChart, and to have more data released in real-time.
We listened to your feedback, and are pleased to announce that
historical information, prior to January 1, 2018, is now available in MyChart, and that lab results are now available in real-time - no delay! A few notable results of the survey are outlined below:
- The majority of MyChart users agreed that MyChart made them feel more confident in managing their (or their dependent's) health and well-being
- 46% of respondents experienced a decrease in concern/anxiety about their health status as a result of using the regional patient portal (27% answered they were unsure or the question was not applicable)
- 44% of respondents reported that the last time they viewed their health information online through the portal, it helped them to manage their own health (33% answered they were unsure or the question was not applicable)
This is a game changer. We absolutely love that we have access now to our son's lab work...it helps us understand our son's health and we feel much more prepared to ask informed questions."
- Caregiver, Woodstock General Hospital
We will continue to review the feedback that was provided in the surveys to better address the needs of patients and their caregivers.