The TTC has been witnessing a steady ridership increase over the past few months and we’re anticipating a jump in September as more people return to in-person work and students return to school. 

Our September Readiness planning now underway is focused on four key areas:

• Increasing service across all modes and on many routes to make sure we’re delivering service where and when it’s most needed; 
• Recruiting, hiring and training more frontline employees to meet the service improvements; 
• Enhancing cleanliness throughout the entire system, including a station cleaning blitz over the summer;
• And of course a renewed focus on safety and customer service excellence. 

An important aspect in all of this is reminding customers just how affordable transit is compared to driving (especially given current gas prices) with programs, such as children under 12 riding free and the two-hour transfer.

We expect some increases in service come September and we will be sure to communicate the good news once it is finalized.

Rewards and Recognition

As a reminder, nominations for the Rewards and Recognition December event will close next week on July 29. Please make some time in your day to recognize a colleague’s outstanding efforts in making a difference and leading to the TTC’s overall success.

The categories are: Customer Service, Diversity, Leadership, Teamwork, Safety, and Innovation and Creativity. All employees can participate in the nomination process, and all employees are eligible to win. The nomination form is available at rewards.ttc.ca. 

2023 Annual Service Plan

The TTC is currently seeking feedback from our customers and the general public to develop our 2023 Annual Service Plan (ASP). The survey is available online at ttc.ca until July 31 (it’s available over the phone at by calling 647-955-6256 or ask for a copy through the mail).

This year the public is invited to share feedback on three main priority areas: COVID-19 learnings, Line 3 surface route changes, and proposed surface routes that will connect to the upcoming Line 6 Finch West, which is scheduled for completion next year.

We know travel patterns may have shifted during the pandemic, and this survey aims to identify learnings from COVID as well as gather feedback on upcoming changes to our system.

Lastly, on Saturday the TTC Recreation Council hosts its Annual Softball Tournament at the CAA Centre, 7575 Kennedy Rd. in Brampton. Participating teams will be representing bus, streetcar, subway, track, training, shops, carhouses, management and union. Games start at 8 a.m. All are welcome to cheer on their home team!

Stay safe, play safe,

Mark your calendar

Events and observances from July 25 - August 7, 2022

July 29 - Al Hijra (New Year) begins at sunset (Islam)

July 30 - Muharram (Islam)

August - Emancipation Month

August 1 - Civic Holiday

August 1 - Emancipation Day

August 3 - Black Women's Equal Pay Day

August 5 - Tisha B’Av starts at sundown (Judaism)

August 6 - Tisha B’Av ends (Judaism)

From July 14 to 20, 2022, 97 TTC employees or contractors tested positive for COVID-19 (by rapid antigen test or PCR test) or reported having COVID-19 symptoms.

If you develop new or worsening symptoms consistent with COVID-19, please stay home and notify your manager or supervisor.

Nominate a colleague for Rewards and Recognition

Do you know someone who has gone above and beyond in customer service, diversity, innovation and creativity, leadership, teamwork or safety? 

Nominate them at rewards.ttc.ca. Nominations for the December event will be open until July 29, 2022. 

Attend the TTC Family Picnic at Canada's Wonderland

Sunday August 7, 2022

Tickets are $50 (tax included) and includes admission to the park and a buffet lunch. More details are available in the poster. 

Purchase your tickets today at canadaswonderland.com/ttcday

Extended: Count Me In employee demographic survey now closing on July 31

In just two minutes, you can help build more inclusive programs and policies at the TTC. Fill out our short, multiple-choice survey about how you identify, including your race, gender, religion, sexual orientation and disability status, to help paint a clearer picture of the TTC’s diverse workforce. Access the survey here. 

Get involved with the United Way Campaign Open House

Harvey Shop and Streetcar Way will be opening to the public on September 17, 2022, to raise money for United Way Greater Toronto. Organizers are looking for volunteers to help with the event and employees to participate in the car show. See the poster for more details.

Attend a Blue Jays game to support United Way Greater Toronto

Saturday, August 27 at the Rogers Centre

$50 per ticket (200 level outfield seating), $5 from each ticket will go towards the 2022 United Way Campaign. 

Contact Mark Reed, Kathy Wyeth, or Nancy Whitford to get tickets. Contact info and more details are in the poster. 

Bring your family out to Wheel-Trans Family Day

When: August 13, 2022 from 9 a.m. to 2 p.m.

Where: Lakeshore Division, 580 Commissioners St. 

BBQ lunch and activities for the whole family. See the poster here.

Do you know any women who are looking for a rewarding career?

Please encourage them to apply to be a Transit Operator. The application deadline is July 29, 2022. Learn more at ttc.ca/join.

New class of TTC Special Constables complete training

Congratulations to the class of new Special Constables who completed their training and received their badges last week! 

TTC employees save 15 per cent on tickets to Proxima Command

Employees can use offer code Proxima15 to receive a discount up to 15 per cent at Proxima Command – The Real Starship Simulator. See more details in the poster.

You can find tons of great deals like this one on the TTC Recreation Council's page on MyTTC | SAP Jam.

On the move

Michael Puplett appointed Head – Transit Control, effective July 11, 2022

Michael began his career at the TTC over 22 years ago as an Operator in Streetcar, Subway, SRT, and Bus Transportation at numerous divisions.

Over the last 13 years, Michael has moved through many progressively senior positions within the Operations Group from Dispatcher, Wayside Supervisor, Route Supervisor in Streetcar Transportation, Chief Supervisor, Tower Controller, Assistant Manager, Duty Manager and Manager of Transit Control.

Michael’s years of experience in various aspects of transit operations has laid a solid foundation for his new role. He brings his passion for customer service, diverse knowledge and dynamic leadership style.

Jonathan Reid appointed Manager of Transit Control – Surface, effective July 11, 2022

Jonathan joined the TTC in 2006 as a Bus Operator. During his time at the TTC, he’s held various positions in different departments, including Route Supervisor at Wilson Bus Division and Coordinator in the Closures and Diversions department. He has also served as Assistant Manager in Streetcar Transportation, Transit Control – Surface Operations and McNicoll Division.

As the Manager of Transit Control – Surface Operations, Jonathan will lead a team of 120 Operations Supervisors who monitor TTC bus and streetcar service. Jonathan brings his passion for customer service, dynamic leadership style, and diverse knowledge of transit operations to his new role.

Vanessa Thomson appointed Administrative Assistant - Transit Control, effective July, 2022

Vanessa joined the TTC in 2017 as a Subway Operator on the YUS (Line 1). She has held a variety of roles within the TTC, including Divisional Clerk and Senior Clerk for Bus Maintenance and Shops.

Before joining the TTC, Vanessa worked in the dental field for many years as a Certified Dental Assistant, as well as a Quality Assurance Analyst for a claims processing company. 

In her new role, Vanessa will be an important administrative support for the Transit Control team.

Barry Lam appointed Director of Occupational Hygiene and Environment effective July 18, 2022

Barry has over 17 years of experience in occupational hygiene, wellness and safety. Before joining the TTC, Barry held the position of Manager of Corporate Health, Safety & Wellness at Unity Health. In that role, he was accountable for the development and implementation of health, wellness and safety programs and related initiatives across the hospital network.

Barry has a Master of Science in Occupational and Environmental Hygiene from the University of British Columbia and is a Certified Industrial Hygienist (CIH).

In his new role, Barry is accountable for the strategic leadership and effective management, oversight and delivery of occupational hygiene and environmental programs and services at the TTC.

Steven Clarke appointed Manager – Rail Vehicles effective July 24, 2022

Steven Clarke started his career in the Royal Military Air Force, where he spent more than 10 years as an avionics technician. Within that time, his work also encompassed various railway projects in the UK.

He joined the TTC in January 2020 as a Foreperson and worked his way up to night Supervisor.

Mike Farhoud appointed Manager – Rail Vehicles effective July 24, 2022

Mike Farhoud has more than 35 years of vehicle fleet management experience.

Mike started his career working in a small auto body shop and expanded into the dealership environment. He joined the TTC in 1996 as a General Body Repairperson (GBR), and then became a Foreperson, then Senior Foreperson, and finally Supervisor of Body Overhaul within Harvey Shops.

Peter-Jay Abraham

Senior Customer Service Representative, Marketing and Customer Experience

Peter-Jay prefers the hustle and bustle of a big city over a small town. He grew up using transit and has always found the TTC to be a fascinating system, which led him to join the Commission in 2015.

Since 2015, Peter-Jay has been a Metropass Discount Plan Representative, Customer Information Representative and Lost Articles Representative. He is now a Senior Customer Service Representative in the Marketing and Customer Experience Department.

Peter-Jay has been happy to be part of many TTC initiatives throughout the years. His most memorable moment was assisting around 55,000 customers by providing them with all the necessary information to transfer their Metropass Discount Plans to the PRESTO 12-month plan. This important task was a large undertaking but was very fulfilling for him.

One of Peter-Jay's favourite parts about working at the TTC is talking to customers, learning about them, and helping them solve their issues. He also enjoys working in Toronto because he finds the city to be diverse and multicultural.

Outside work, Peter-Jay enjoys spending time with his family and friends, playing video games, and participating in sports. He’s rooting for the Toronto Blue Jays to win the World Series this year! 

At the TTC, we are committed to helping you reach your professional goals through internal promotion and transfer opportunities. The Employee Career Centre allows current employees to apply for any available position.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants of all abilities throughout the recruitment process.

New positions available:

CEO's Office

• Safety Inspector (Req I.D. 5401)

Corporate Services 

• Systems Analyst (Req I.D. 5683)
• Senior Systems Analyst (Req I.D. 5949)
• Senior Business and Systems Analyst (Req I.D. 5925)
• Senior Capital Funding Programs Analyst (Req I.D. 6073)
• Manager, Cybersecurity Risk Management (Req I.D. 4382)

Engineering, Construction & Expansion

• Senior Specifier (Req I.D. 5748)
• Project Controls Analyst (Req I.D. 5863)

Strategy and Customer Experience

• Revenue Equipment Attendant (Req I.D. 4122)
• Court Filing Clerk (Req I.D. 5926)
• Customer Innovations Consultant (Req I.D. 5232)

Vehicles

• Garage Foreperson (Req I.D. 5080)
• Engineering Technologist (6112)
• Senior Technical Advisor (Req I.D. 6125)

For more information and a list of all current job postings, visit the Employee Career Centre on MyTTC | Home. Log in with your MyTTC username and password.

Please contact Diversity and Culture – Talent Management at 416-393-4570 with any questions

APTA Honors Top Public Transportation Organizations and Leaders

By Carolina Worrell, Railway Age, July 18, 2022

"The American Public Transportation Association (APTA) honored on July 15 nine organizations and leaders with awards for “their vision, leadership and commitment to public transportation.” APTA also inducted four new members into its Hall of Fame."

Read the full article

This is what it was like in Toronto in the 1920s

BlogTO, July 17, 2022

"The 1920s were a seminal time for Toronto—when the city, still deeply attached to its colonial roots, began to take the first baby steps toward becoming the multicultural metropolis of the present day."

Read the full article

10 questions to test how well you know the TTC

By Jamie Bradburn, The Hamilton Spectator, July 17, 2022

"Few things bring Torontonians together like commiserating about the TTC. This quiz digs into the history of our buses, subways and streetcars."

Read the full article

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