NAASF Newswire: September 2020
NAASF Working for You:
Resolving Royalty & FAF Reimbursements
from Third-Party Deliveries

When FWH first introduced TPD providers, NAASF worked with their accounting and operations department to ensure that we would not be charged 12.5% Royalties and FAF on the commission portion of the sale.

As of today, if you review your Combo Report and the Invoice Statement Export Report (found under the SubwayIQ tab), you may find the reimbursements have stopped being credited. Each franchisee investor’s reports (those that have been brought to our attention) are showing different dates and different numbers as to when the credits stopped.

Many owners have been seeing robust TPD sales throughout the Covid crisis, potentially being owed thousands of dollars in back reimbursement.

This month, NAASF asked FWH to provide answers specifically regarding why royalty reimbursements on TPD orders stopped appearing on the Combo Report.

The screen shots below depict what your Combo used to look like with the reimbursement, and then without.

If you are seeing the same on your Combo Report, please go to the Feed and open a technology ticket immediately, or click here: Customer Service Portal - Support Services

How to Pull your Royalty Report
  • Go to LiveIQ
  • Pull the drop down menu under Reports
  • Pull up SubwayIQ Reports
  • Report name: Invoice Statement Export
  • Enter the date(s) and it will pull up all FWH invoices for you
Before
This screen shot depicts what your Combo Report used to look like with the reimbursement…
After
…and what it looks like now
Marketing Satisfaction: A NAASF Survey
Satisfied with the current marketing direction lately? Whether you answered yes or no, our recent survey was designed to capture your anonymous feedback and gauge recent marketing direction’s affect on your bottom line. Thank you to the over 800 Franchisees who took the time to respond and provide input! 

Preliminary reporting will be shared on www.naasf.org later this week:  www.naasf.org > Communications > Surveys.
NAASF Board Meeting
The NAASF Board will hold its fall meeting virtually on October 8th. Any Supporting Member wishing to suggest an item for the Board’s agenda is welcome to submit it to info@naasf.org (please put "Fall Board Meeting Topic" in the Subject line). 

This will be the last Board meeting of 2020 for the group, although the Board meets every few weeks via conference call (and has, all year), to stay in touch on issues and progress on initiatives.  
Annual Meeting
You’re invited to attend the NAASF Annual Meeting at 2 p.m. ET on October 15th! We usually look forward to hosting this meeting live and in person over the course of a day, but are offering it virtually this year due to the pandemic. We hope to welcome the entire Franchisee community for about 1.5 hours.

This virtual event will feature a variety of speakers and will offer an opportunity for Q&A sessions following each presentation, similar to our live events. Be sure to register for this event and we hope to “see” you at the meeting!
BIB Shelf Life
Last week, NAASF submitted a letter to FWH, in which we asked them to work with Coca-Cola on the BIB shelf life for a variety of Coke products. 

We’re pleased to report that we heard back from FWH late last week that they’ve heard our recommended modifications to the policy and will be getting back to us in the next couple of weeks. We’ll be sure to keep you posted.
Missed a NAASF Webinar? No Problem!
If you are a Supporting NAASF Member, then you have easy access to the recordings from our webinars/events. Most recently, we offered the following two webinars for our Membership, and the recordings can be found at the links, below.

  • Dinova: How to Capture Business Diners - (Thursday, September 24)

  • Walmart Roundtable Discussion - (Friday, September 25) 

If you need your NAASF log in re-sent to you or re-set, please email us at membership@naasf.org and we’ll be happy to help you out!